I called in on Wednesday morning and Ken answered the call. He was able to keep up with my questions and what I wanted in my car. I also let him know my mother bought her Civic here back in 2012 so if they???re as good to me as they are to her, they have a customer for life. Needless to say Ken was absolutely amazing. He answered every single question my boyfriend and I had and wasn???t pushy at all. He worked with us on the trade value of my 2013 Soul and I left with a gorgeous brand new 2018 Civic Thursday night. Ken stayed well after hours to explain everything the car can do and I can tell everyone for a fact that most sales people won???t do that.
After a day of car dealerships and not seeing or getting the service I was expecting, I walked into Dodge City of McKinney and was immiedately greeted by Bobby. He could sense the defeat I carried with me but he was persistent on me staying positive, that he has what I was looking for. I initially came looking at the Jeep but switched gears to the Dodge. Bobby worked with me on my credit and my monthly price point. We initially did not agree and C.J. came over to speak with me. After reviewing they were able to get me in an amazing vehicle for an amazing price and interest rate. They stayed positive, bent over backwards and took care of me all the way through. This was by far the best car buying experience I have ever had. Best customer service and perfect vehicle for my family!
I like the truck I bought. Thought it should come with tie downs and a hitch but I guess you have to spend extra for that. I bought the truck on a rainy night so it didn’t get cleaned. Been back a couple times since and I guess they just don’t want to wash it even when it’s written on an order to do so. They did change a cracked tail light that was unnoticed which I appreciate. I paid for some tie downs but they weren’t ordered after I left costing me a wasted trip, but they are making that right now. So overall it’s ok. But the service and parts departments are struggling customer service wise.
Completely satisfied from registering online for a oil change to driving out. I was greeted the moment I drove up & made to feel special. I enjoyed the complimentary WiFi, TV, snacks and beverages available. My car looked great also from car wash performed after work was done. Great job !
While researching different vehicles and planning a trip to another area where a friend I trust works at a dealership, Teresa with Mazda of Mesquite reached out to me to see if I would be interested in considering their dealership. I advised that I already had a negotiated price and plans, but if they could match it I would be interested in coming by. A few hours later that day I arrived at the dealership and she was with another customer, but assured me that she would make sure I was in good hands with Emily. Emily did great assisting me with the process and when we hit a snag due to a hold on my credit report, she patiently provided all of the details for me to call and get the hold released. They even let me take the car home for the weekend knowing I wouldn???t be able to resolve it on a Saturday afternoon. The manager came over as well and also wanted to reassure me that all was well and it would be an easy process. On Monday I was able to get my credit hold released and returned on Wednesday to finalize the purchase. I was greeted again with a smile and introduced to Brent in finance to sign the paperwork and seal the deal. I work in a similar industry and seeing the coordinated efforts of Teresa, Emily, and Brent work so smoothly I have no doubt that they value the whole team there and of course the customer. Well done team and thank you! I love my new Mazda 6 and will recommend Mazda of Mesquite to everyone I know when they are in the market for a new car!
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