Professional Dealership and Good Experience
November 13, 2015
I had been doing extensive research and shopping for my new vehicle. I am not an easy shopper. I am polite, but I have high expectations and I go in the office well informed. I was greeted by the Internet manager when entering the dealership. She was kind, and told me that should would have Carlos, sales representative, work with me. I was offered water/coffee prior to Carlos coming out, and I did accept a courtesy water. Carlos was interested in getting me to a test drive as soon as he could. Carlos listened to my needs, and even made some suggestions as to what he would recommend without being too pushy. Ultimately, I was between CX-3 and CX-5. I felt the CX-3 was an excellent vehicle, but given my needs and my frame (I'm 6'2"), I felt the CX-5 better suited my tastes. Carlos was willing to talk numbers without running finance, though he reminded me that the finance process could potentially change a number based on some factors (fair enough). We talked a bit, and while Carlos did try to stick to a number that was probably better for the dealership, he did negotiate to a fair number without any trouble. Let's face it, some reps and dealerships make it feel like war, this felt like business. Carlos was very down to Earth and pleasant throughout the experience. I never felt pressured, and I never felt like I was a mark. The sales manager, Mike, ultimately helped with the paperwork. Mike was friendly and easy going, like Carlos. Doing the finances didn't feel like being in the "box". I also spoke with the GM of the dealership, and he was exceptionally pleasant and took an interest in what I do for a living (and going into that conversation is like opening Pandora's box). I got the car that I wanted for a price in my range. The dealership is fairly well stocked, I feel it was easy to find, and the showroom has a very open and airy feeling. Overall it was clean and modern, not crowded. It also wasn't overloaded with too much sales material. It appeared that the parts office was also part of the showroom, which gave the dealership a good feeling of united.