Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Ronnie Naman was very professional and wonderful to work with. Very satisfied with the buying experience. He quickly accepted my leased car and showed me the car I was looking for. I was out of the dealership very quickly.
Zubed Chowdhury was a well mannered & courteous sales rep to deal with. Excellent sales person..
Finance Manager was good too. Very soft spoken & polite.
However, I have one question that could not be answered by your team members. On my purchase of GLC300 last week I was charged taxes which were neither explained to me nor were explained/deciphered on sales order. When I went back & asked reason for that I was told it is Louden county(LC) tax (0.17%).
Unfortunately, I could not get an answer/explanation for
1. Why LC tax was levied on my purchase when to my knowledge dealership location & my purchase is in Chantilly.
2. Even if it is to be charged then why it is not shown clearly/explicitly on sales order?
I am sure your team members must be doing what they have been trained/told to do but this ambiguity in customer dealing leaves a bad taste after good experience with sales person.
I certainly expect an explanation for it & i am open to update if I am missing anything.
If my observation is correct then it should be rectified ASAP & I should be compensated suitably.
I hope someone out there reads it & acts/responds.
I have found great deals over Mercedes-benz of cars. I bought a pre-owned certified C300. It is nice experience with the service department and financial department through all the process over my purchase. I will definitely recommend this store to everyone for good cars.
I decided to visit this dealership upon locating a car that I was interested in. I test drove what I thought was a delightful used Mercedes Benz and went about the process of working out a deal. Unfortunately I became perplexed and less enthusiastic when the sales associate attempted to cover up the fact that the car did not pass the safety inspection. Being a quick reader, I noticed this information noted on the vehicle summary. I also noticed the sales associate quickly attempt to distract me from this piece of information. Honesty is the best practice when it comes to buying a car from a reputable Mercedes Benz dealership. Needless to say, I did not feel comfortable purchasing the car because of this.
Mercedes-Benz of Chantilly has always been the place to go when it comes of annual services or any types of repairs. We've been using this dealer for all of our repairs ever since it opened almost 10 years ago. The Service Advisors are all very knowledgeable, efficient, helpful, and understanding of our vehicle's needs and issues. The advisors never tried to over-charge or trick us in any way; thus, we always have full trust and faith in their estimates and quality of service. We highly recommend Mercedes-Benz of Chantilly for any Mercedes vehicle needs.
IF ONLY EVERYTHING WAS THIS EASY!
I recently purchased a Certified Preowned Mercedes from Mercedes of Chantilly. While I have no doubt that I will love my vehicle, the buying experience alone is worth this 5 star rating and more!
Sales Manager, Prince Addy and his remarkably experienced team, seamlessly guided me through the entire process. My sales consultant, Zabed Choudhry, was courteous, thoughtful and patient. He was extremely attentive and knew my car “inside and out”. His honest approach instantly made me feel at ease and ensured me that I was in the right place.
Jae Lee, in the finance department was equally as impressive. He won me over with his professional and friendly demeanor.
Thank you gentlemen for going above and beyond for me. I will highly recommend your dealership, as I am confident that my experience will that of others who visit you.
From the first call to the final sale my interactions with Mariela Rodriguez were professional, friendly, courteous, and on point. Most importantly, she was responsive to all of my calls, texts, and emails. Mariela made the experience easy. I will not hesitate to do business with her again.
It was such a pleasure dealing with the team at Maserati of Tyson’s. I love my 2018 Levante!!!
Thank you Khalid, Enron, and Jeremy. I look forward to dealing with you all in the future.
This transaction went off without a hitch.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
While working with Mr. Bouchard, an amazing, albeit almost unheard of thing transpired... Initially, WE decided maybe it was not the most opportune time for me to purchase a new vehicle and there was absolutely no pressure from Ron. For this reason, when I felt the time was right, I reached back out to him. It was my first time leasing a vehicle; however, he and Sandra Snyder (in Finance) handled me with kitten gloves... even with it being late in the evening and I was their last client, I never felt rushed. They answered all my questions and went above and beyond to make sure I was well informed to make the best financial decisions. If you're looking for a great buying experience with awesome people who will put your mind at ease from start to finish, go to Ron and Sandra!!
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
Extremely knowledgeable and personable. Most responsive.
by JoeC from DealerRater.com
December 4, 2018
Len is known by me and several of my friends as the man to go to for all things Mercedes! He should be the face of Herb Gordon.
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