Doing it the right way
November 6, 2018
TJ, Trey, Rose, and Patrick were all wonderful to work with. I arrived to look at a 2011 Hyundai Genesis that I had found on Cars.com and carfax.com, and they were courteous, helpful, and in no way overbearing.
Following a test drive, I realized the folks at CarTrust weren't trying to sell me the car. If I wanted to give them my business, they were going to get it by selling me on their quality assurance and guarantee.
They provided a substantial bump-to-bumper 100% warranty. The guarantee also included (if need be) a loner car, towing, and Uber service if I were stranded. I remarked about a small star-crack in the corner of the windshield, and TJ immediately set a date that I could bring the vehicle in for repair or total windshield replacement (whichever was required).
The price was right for the vehicle and mileage, and his offer for my trade-in was beyond fair. My only complaint was not getting the opportunity to haggle.
I highly recommend CarTrust in Chantilly, VA. After a long conversation with TJ, it became apparent that he is working very hard to run an independent dealership the RIGHT way; with a commitment to integrity, honor, and service.