I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
My experience in this dalership was amazing ! Alex recommendations were thoughtful and his customer service is impeccable. I appreciated his honesty throughout the process and couldn???t ask for anyone better
After driving RAV4's for years I rented a Rogue and fell in love. One call, a quick meeting and a hot chocolate later and I had the car of my dreams. Thanks Kathy, Rick and Dennis for the great service!
Alex assisted me with my new lease and listened to my needs. No haggling, no back and forth - walked away happy because of Alex and my new Nissan Rouge. Alex is very informative and knows his products - if a question was asked that he was not sure of, he hesitated and went to speak with someone in order to find the answer for me
Great Dealership! Very Positive "no pressure" experience.
by SB from DealerRater.com
November 1, 2018
I would definitely recommend checking out Colonial Nissan. We had a great experience. I have a friend who has got her last several cars from Colonial. Since she has said they were good to deal with we checked them out. We were greeted by Wilmer Lopez. He is very friendly and knowledgeable. The car was for my Parents. My sister and I accompanied them to help make sure they came away happy. Wilmer was really great. He was very accommodating, showed us several vehicles. It took us a little time as we had several needs that required some customization to the car. Running boards had to be installed to facilitate easier entry. Through it all Wilmer was very patient and took great pains to make sure my Parents had a car that worked for them and accommodated their needs. As a Son it really meant a lot to me that Wilmer really extended himself in such a personal way to help my parents feel as comfortable as they could with their decision. Many Thanks Wilmer. Also We had several opportunities to deal with the service dept. for some minor routine issues. Jim Islami introduced himself as well as Johanna Morales. Both very friendly and helped schedule us very quickly. Tim Hill has helped on a few occasions was took the time to help explain some tings to me. Overall seems to be a very Customer Service oriented place to look for your next vehicle....
Lenny (Leonard Talkov) from Colonial Nissan goes above and beyond to make you feel comfortable with the car buying process. He is honest and up front. He works consistently to get you what you want in a timely manner. I would reccomend him or anyone from this dealership over another local Nissan dealership I tried first. I am very pleased with the deal I got on my new van.
Had a great experience working with Gary on our purchase of a new CX-5. Not only was he extremely knowledgeable, he immediately put us at ease with his friendly demeanor and no pressure attitude. He listened to our preferences and was very patient with our many questions. He worked hard to get all the paperwork in order so the car would be ready quickly and kept us informed of his progress. I had jokingly asked for a big bow on the car, like you see in commercials, and on the day of pickup I was greeted with a big red bow on the windshield! This confirmed our opinion that Gary goes above and beyond and really cares about his customers, even after the sale is made. Before handing off the keys to us, he took the time to go over the many features of the car and never made us feel rushed. Overall this was one of the best experiences we've ever had and would highly recommend Gary and Lannan Mazda as the place to go for a car.
My sales person was Luis Cepeda. He was respectful, knowlegeable, friendly, patient, thorough, pleasant and positive. His manger Shaun was very accomodating and patient as well. The financial manger was very thorough and knowlegeable. the above team was one of the best teams I have dealt with at a car dealership
Art was great to work with -- very thorough, always available when I had questions, and really knows his product. The dealership physical plant was very nice. I'd give the whole experience two thumbs up.
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