Great experience. Talked with the salesman earlier to make sure the car was still available. When I got there the car was available for a test drive. He was knowledgeable about the car. Best buy of my life.
I am known for being kind of thrifty with my money, so my daughter and wife were shocked when I bought a new CX 5 from Alberto and then, after liking it so much, I went back the next day and bought a CX 3 for me (CX 5 was for wife). I think Alberto was surprised too, but he came in on his usual day off with no commitment from me to purchase a car. I think he saw something in my eye and he knew he could sell me a second car. He is very pleasant to deal with and most of all, he knows what he is selling, he knows the technology, the engines, weather it is a CVT transmission or which models have a turbo. As a retired engineer, I might ask a couple more slightly technical questions than the average person but salesman should know that stuff, Alberto does. He is very friendly and low pressure. I am glad to have met him and very glad to have bought two cars from him. Alberto says Mazda has been good to him, I hope so because they don't all come like Alberto!
I have been a customer of Doug's Lynnwood Mazda for 6 years. I just leased my 3rd Mazda through them. Each time the service has been exceptional, professional and kind. Duane Weaver has helped me every time. He listens to my needs and concerns and above all, remembers who I am. If you are looking for a dealership that is honest, ethical and professional look no further.
The customer service here is obvious from the first phone call. You are treated well and as if you matter, rather than a nuisance to someone who is in a hurry. These days that's amazing, but this is truly friendly, courteous, and professional service. They had me in and out in the time they stated. Though Jacob was the primary person I worked with and he is customer service at it's best, it was clear that the whole team jumped in to help if someone else was on the phone. So you were never ignored. I've also been assisted by Bonnie in the past at the register and both times she has been prompt but also very friendly. Combined with the reasonable service costs and clear communication, I will definitely be back.
We were able to get a good price on the vehicle. Communication with the dealership was poor. I would email with the person i was working with and then not hear anything from them at all after asking questions about the vehicles i was looking at
Josh guided me through the process of buying a CX5. His knowledge of the car and the range of options was excellent and his patience was endless. He was really busy on a Saturday with a lot of customers but he gave me all the time I needed and provided all the information I asked for and a whole lot more. His professionalism was a real contrast with some sales people at rival dealerships.
My wife and I had been shopping around at various Toyota dealers and decided to check out Toyota of Seattle. We were quickly introduced to Mirek who was very friendly and extremely knowledgeable of Toyota in general as well as the Toyota 4Runner which is the vehicle we were looking at. Mirek was more interested in finding the vehicle that was right for us instead of just making a sale. He took the time to find out a little about us. Between Mirek's knowledge and genuine care our overall experience with Toyota of Seattle was truly a great one.
We came to Legend to see a van we found on Auto trader. I called ahead and John had it pulled up ready for us to see. He was awesome in showing us all the features and letting us take it out for a decent length test drive. He never pushed us to look at any more expensive vehicles we didn't want like most used car salesmen do. Mike in finance was awesome to work with as well. He made the whole process extremely easy. It was overall a very smooth transaction and we love our new Odyssey! Highly recommend Legend Auto Sales!
This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
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