by Eastside Subaru in Kirkland WA from Kirkland, WA
November 0, 2018
I had a failed clutch at 5000 miles on my 2018 WRX and it was replaced full warranty. I really appreciated the fact that I was supplied with a rental for the two days and was given 5 star treatment - Eastside Subaru in Kirkland WA always comes thru for me - their Service and Sales is top notch!. Being a woman driver and having a failed clutch at first brought question I think which is very reasonable having a clutch go out at 5,000 miles on a WRX but really all I got was a casual "so, is this your first stick" ? I answered no and said it was at least my 7th stick since 1981, including a 2002 Boxster, so I knew it wasn't driver error! Also from the beginning my clutch was very stiff so there may have been friction? When I got it back, it is feather light and amazing! OMG it is like a true race car! I love my WRX and Eastside Subaru!
I came in thinking I knew what I wanted... I didn't. That's okay though because Cody Taylor was a delight & HE knew! After expressing what I wanted in a car, he pulled up a beautiful car that exceeded my expectations, made it work for me, and I drove away in it later that day. No matter how much of a pain I was, he was pleasant, knowledgeable, & even offered to help me transfer my items! GREAT experience. If you need a car, talk to Cody, he's your guy! I LOVE my car!!
Thank You Pete and Brian. Your commitment to Subaru and your customers far exceeded my expectations. Thanks Again. I love my Forester. I'll be back and will recommend you and Subaru to anyone looking for a new car.
Curbside Motors was very very helpful friendly around a great experience Jessie was amazing Jesse and curbside Motors help me and my son out very much I would recommend curbside Motors to everyone thank you so much again Jerry and David
This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
I recently purchased a car from Carter Subaru, and right off the bat, it wasn't the greatest experience. The gentleman helping me didn't seem interested to sell me the car at all and knew absolutely nothing about the car. I called in to schedule the test drive and when I arrived the car was very dirty. You would think if you're trying to sell a car you would have it looking its best.
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