Art was great to work with -- very thorough, always available when I had questions, and really knows his product. The dealership physical plant was very nice. I'd give the whole experience two thumbs up.
Great team providing great customer service... #GotTheRight1
by CLeMieCLemz from DealerRater.com
December 4, 2018
I walked into Granite Subaru to take a "look" walked out 2 hours and it was a done deal. Paul and Mike are awesome!!! I got the car that was right for me and met my needs. Very friendly guys, I felt very comfortable no stress with this process. This my 5th car purchase ever and its the best 1 yet. #GoBuyACarFromThemNoRegretsAndYou'llLoveYourSubaru
Granite Subaru and Art were a pleasure to deal with. Art took the time to explain all the features of the vehicle I was interested in and took me on a fantastic test drive. When it came time to make the purchase, Art went out of his way to acquire the model in the exact color and configuration I wanted. Way to go!
The dealership is clean and well stocked. Once I drove the carbwritingnthendeal, including my trade, was quick and painless. Mike, Carlos, and Steve provided exceptional service and I would highly recommend visiting this dealership if you are interested in a great deal on a Subaru.
I had spoken with Frank Lajoie on the phone prior to going into the dealership. I felt comfortable with our no-pressure discussion. It was nice to have my questions answered without having to go through a high-pressure conversation. Everyone was friendly when I walked into the dealership; I asked for Frank, and he was very welcoming. I was looking for a Forester Premium with no extra bells and whistles, and he respected that, unlike other sales people at other Subaru dealerships. He did not try to talk me into an upgraded trim package. The best part was that he directed me to a new 2018 Outback with a lower purchase price and much lower finance rate than the 2019 Forester. Success! I now have an Outback for a much lower monthly payment than the Forester. Frank was wonderful to work with! He is very funny and personable, and I truly appreciate the no-pressure experience. Tom Liddle was also great to work with in the finance area. He explained everything and answered my questions. We also had a fun discussion about his family and pets! I would highly recommend North End for a pleasant shopping experience.
You will never leave the service department disappointed; you will always leave with a smile on your face; and your vehicle fixed the way it should be in no time. I have been to other Service Departments and this is by far the best one.
My car was having trouble just before the holidays and Mark and his crew were able to get me in a loaner to make it home for Thanksgiving. That Friday they were in contact to with me to let me know they were doing all they can to get me in a new car, as I requested. Mark Atkinson did a great job of checking in to see what I was looking for in a new car and delivered. The process was easy and they walked me through every step, which was very helpful. This was a friendly welcoming environment and I would recommend a friend there anytime. Also, Greg was helpful in explaining the features the car had to offer. I'm sure I wouldn't have figured it all out without his tutorial. I drove away as a happy customer. Thank You Joe...
Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good deal and it wasn't at all frustrating as some of my previous car buying experiences have been. This is the second car I've bought there and I would definitely recommend them.
We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
Thank you to the Service Department at Village Subaru! The battery in my 2010 Outback started to fail. I called Village Subaru and asked if they could verify what the problem was. I dropped it off, and they replaced the battery for me that afternoon. They went above & beyond for me. I highly recommend the Service Department. Way to go, Service people!
This is my 2nd review of the Village Subaru Service department. These guys are still doing a great job. I had them put on new tires the other day and was told by the service tech that they usually do an alignment when they put on new tires. I also was concerned that the brakes may be waring down. I told them that I was more concerned about the brakes, but if I need the alignment its ok to do both.
I left and came back a half hour later and they were ready. Expecting the worst I looked at the bill. $88? I said I must be dreaming somebody pinch me. I said with a smile looks like the alignment and the brakes were ok? I was ready for a puzzled look and a, "whoops we forgot to check". But; without even taking a breath, he said nope the brakes are fine, you probably have another 10k on them and the tires were worn perfectly even no need for an alignment. I got up off the floor and said "you guys are amazing, I cant brag enough about you ".
To top it off I always get a call for the service mgr (its recorded, but we can cut em some slack on that, after all who else even cares?), and am reminded that my satisfaction is important to them,and to call if there are any questions.
Keep up the good work guys, there are some service places you can trust. Correction there is a service place you can trust.
I bought my first Subaru Forrester at Village and I was very impressed with them. I walked in cold and luckily i met a very honest and straight shooter by the name of Lincoln. Yes, that's his name. He's a salesman with fantastic knowledge about Subarus. He helped me decide on the Forrester and I am so happy I did. I have had several. People tell me how good it is in the snow and how much I will love. I would highly recommend Lincoln, especially if you are not sure what car you want. He knows everything about them. I love my car and happy with the deal we made. One trip to the manager and I had the price I wanted. No playing games. I don't do that. I will walk before I do that back and forth game. Lincoln did not do that. Good luck and I hope this review helped.
I had a good experience dealing with Zak, Vince and Chris. My daughter and I visited the dealership just to look and check out the Outback and Forester. We met sales associate Zak and test drove 2 cars. During this Zak was very pleasant, not pushy, very helpful in pointing out things and answering all our question. We ended up sitting down with Zak and Vince. They agreed to the trade in for my 2003 Highlander that I was hoping for. So I purchased a 2015 Forester 2.5 I premium and so far I am very happy with the car. If you like a friendly, patient, not pushy sales associate with no pressure, look for Zak. Elisabeth McD.
What an amazing crew at Village. We worked with Erik while testing and then purchasing a 2003 Outback Subaru. He was excellent and thorough with his follow through. Repairs were done with his co worker Dave, another terrific Village Subaru staff before our purchase and with the exception of a tweaking of the alignment seems to be running great. And finally, our financing was done with Chris and he was efficient, really pleasant and got us a great rate for our financing. Nice job everyone!! Thanks too to Sales Manger John for his part in helping make everything right!
Timely and professional, would not go any place else. Even bought my Subaru there because I was treated so well when I brought in my son’s Subaru for repair. I always recommend them to people I know.
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