Used Subaru cars for sale in Arlington Heights, IL

Outstanding service department! Knowledgeable staff, technicians, and facility is spotless. The service representatives are very conscious of our wait time, keep us up to date on progress, and always provide a detailed recap of services performed. We could not be happier with Napleton's Palatine Subaru Dealership and Service Department!

I traded in my 2015 Outback and am now one month into driving my 2023 vehicle which I quite like. But I have a serious complaint about the new headlight system Subaru is using. I drive many unlit country roads that have quite a few short but somewhat steep hills. When heading on a flat the low beam lights do an okay, not great but okay, job of illuminating the road in front (the2015 was better). But when heading downhill, the line of decmarcation between the lit and unlit field of vision area often does not seem to extend far enough forward to allow me to see even 25 yards ahead. When traveling at 35 or 40 mph, I find this dangerous and unnerving. While driving 35 mph downhill on a 40 or 50 yard stretch of the road on 2/18/23 I was unable to see far enough forward and therefore slow down in time before hitting a cat. Additionally, the display screen requires me to take my eyes off the road far too often to see what control I might be touching, be that a temperature control, a radio station, or something else. Those things not withstanding I like the car.

Service was routine and fast and the fuel injectors were cleaned although I thought that would help with the car starting faster as there is some slight hesitation but that has not happened yet...maybe it takes some time to be affected.

I'm still driving the 2019 Ascent with 56k miles. Other than a few recalls handled quickly, no issues whatsoever. Dependable, quiet, performance, comfort. I just had a loaner of the 2023 Ascent Touring model and I was amazed at the improvements. While I am keeping and love my 2019, the 2023 has improved handling, quieter, the transmission is certainly smoother and a solid and comfortable ride. Perhaps it has to due with the Touring model. I am not certain. I find my Subaru dealer to be honest, supportive and with an educated staff. This Ascent is large, which I enjoy immensely and without any family. The fit and finish is outstanding and the dash is quality components. No cheap plastic knobs or low grade materials. I would encourage you to test drive one today.

Received great service once again while taking my KIA Sorento in for routine maintenance. Christian was my Service Advisor and was fantastic, from greeting me upon arrival, keeping me updated throughout service, explaining multi point inspection results.

I purchased my 2018 Legacy Limited with 2.5 L engine (50th anniversary edition) with heritage blue exterior and black leather interior in May 2018. I’m 75 years old and have been driving since I was 15. I’ve owned many vehicles during my life, both domestic and foreign made. The ‘18 Legacy is the best car I have ever owned. Generally, I don’t care for CVT transmissions but this CVT mated to the 2.5 liter engine is surprisingly quick in city driving. On the highway it accelerates and cruises effortlessly. Surprising for a non turbo, non hybrid 4 cylinder gasoline engine. Approximately 25 mpg around town and 37 Hwy. Fit and finish are excellent on my Legacy both interior and exterior. 4 years later the cabin remains quiet with no squeaks or rattles. The ride is smooth and luxuriously comfortable. It absorbs road imperfections nicely. Seats are comfortable with plenty of legroom front and rear. Plenty of Eyesight safety features but without the annoying auto stop/start and ACTIVE lane keep assist (these 2 features were added after 2018). The infotainment system is not perfect but overall well designed - My one criticism is that the voice recognition feature is mediocre. In summary, a very, very nice well made 4 door sedan.

Eugene was great! A very nice experience! I would definitely recommend this dealership. We have been to several dealerships and bye far this dealership is great.

I get a lot of complements on my 2018 Subaru WRX Limited. I love how well it handles and it's quick too. I drive it daily and always look forward to getting behind the wheel.

Excellent service. Great buying experience I ended buying a pre driven car and I am very happy with it

This car is extremely dependable and gets looks all the time. Its also sooo much fun to drive. Its great on gas as well. One of the last struck shifts still available

Have bought many cars at Gregory. I am there because of Fernando in Sales and the Service Department. Fernando cares for the customer and his/her satisfaction. He is a true gentleman . He listens and hears our voice. I buy with him and because of him. Service Dept is the tops of the tops

I went from owning a 2003 Monte Carlo SS to a 2017 Subaru Outback. It was worth every penny. My Subaru is not only reliable, functional, and cute; it also saved me from being injured in a bad crash. This past fall a six point buck hit my car head on and I never saw it coming. It was a fatal crash for the deer, but not for me. As heartbroken as I was to see my car crumpled on the front, I was so glad it wasn't me. It was a repairable fix and made me really appreciate my car.

Purchased a 2014 Cadillac ATS from Ryan. I got a grate deal and would recommend them to everyone.

Very good power, fantastic AWD system, goes very well in snow. Keeps up with V8 cars and can go threw snow like a truck. Only downside is fuel economy is poor for a 4 Cylinder and loud road noise.

WE PURCHASED A 2019 SUBARU OUTBACK LIMITED THAT HAD A LOT OF OPTIONS. WE MET WITH JASON ZAPFEL THEIR DELIVERY SPECIALIST, AND ASKED HIM TO EXPLAIN THE OPTIONS ON THE VEHICLE AND HOW TO USE THEM. JASON DID A FANTSTIC JOB OF SHOWING US HOW TO USE THE OPTIONS AND HE EVEN SET UP OUR CELL PHONES FOR IN CAR USE. JASON WAS VERY KNOWLEDGABLE, FRIENDLY AND VERY HELPFUL. THANK YOU JASON!!!!!

mechanically sound but the electronics stink. Radio won't play. Screen insensitive at times. Not at all pleased with electronic connection with car. Wish I had my old 11 outback . Also brakes will engage without pressing to brake pedal. Get rid of the safe driving message.

Willie was my rep. He was courteous and checked back with me a couple of times while I waited. After the inspection he explained why items besides an oil change and tire rotation should be taken care of. And the additional work only added an extra 1/2 hour to my original estimated time frame. I am confident that I and my SUV are in good and trustworthy hands when I come here.

2022 Outback XT Likes: Easy cruise control setting. Push steering wheel mounted tiny lever up or down...easy 5mph adjustment. Turbo gives good acceleration. 26mpg + overall. Easy steering wheel heater on/off. Blind Spot Monitor..Large, inside of side mirrors very visible. Nice interior...great fit and finish..classy. Comfy seats. Easy drop down passenger seats from opened rear hatch. Dislikes: Very annoying seat belt chime. This is an Outback, a sporty, take your car camping vehicle..so one would anticipate many in and out scenarios...like adjusting the kayak on the carrier, etc...yet EVERY time you have to clip on your seat belt or it will loudly drive you bonkers! Our two other vehicles (Toyota and Ford) do have the chimes, but not obnoxious at all). What was Subaru thinking? No high beam headlight override...go down a country road, and if it switches to low beam, you cannot override it as I can with our other two vehicles...it seems to be tied to vehicle speed, but is inconsistent. Setting the seat heater is unnecessarily complex (strangely for the front seats only). It is like a 3 or four step process, which takes your eyes off the road...at which time the car buzzes you to keep your eyes on the road...which are off the road because of this complex maneuver ...every other car we've ever owned just has at the simple button to push, as with the rear seats. AND...even on the lowest setting, the seat gets hotter and hotter, unlike our other two vehicles...till u have to turn it off. On entry, I hit my head on the door sill...I am 5'9", and yet.. Driving, the Subaru feels light; not firmly planted. The front end feels to want to wander...my wife thinks it is ok...maybe I am used to our front-heavy diesel truck. Heater or A/C is NOT automatic.... you have to monitor the fan..taking your eyes on the road ...with every other vehicle we have or ever had, you set the temp and theater/A/C adjusts the fan as needed. Finally...this may be just a "my car only" problem...one crossbar is loose...which gives me concern when hauling our kayak. Subaru looked at it and said it was within limits...yet, going through the parking lot, I have never found one other that is loose like that. This is mostly my wife's car, and she (5'2") likes it. She likes how it drives, gives her good vision all around, dislikes the obnoxious seatbelt chime and unnecessarily complex seat heater. Overall, it seems to be a well-built car, though our daughter, who has the same,(Touring XT) has had transmission problems at 40K miles, that she feels has never been totally fixed. We have had no engine or tranny problems, with 27k miles so far.

I have been a loyal customer of Evanston Subaru for decades. I was concerned when the dealership was sold because of my excellent relationship with the former owners. I am pleased to say, that my last 2 encounters for routine maintenance service has been excellent. The service representative was courteous and communicated with me regarding the progress of service and issues that were detected. I continue to be a loyal customer.

2021 OB 2.5 Touring. I drive to Atlanta several times a year from Detroit and have gone up to 530 miles on a tank and average about 32 MPG for the entire journey. When it's time to fill-up, it's time to stop for the night. It is comfortable. I love the tech. My only complaint is the lane centering. It can make you feel like you're fighting the car sometimes. I only use it sparingly on long, low-traffic sections of I-75 - Great through Ohio. Eyesight is SUPERB! as are the Heated/Ventilated seats and heated steering wheel. It is a car that plays well with others. Tom-Tom is excellent, and it is usually great for helping us avoid traffic jams... Also, let us know (usually) where the rest stops are. Installing Map updates is a snap, and it does that often. The suspension is comfortable and handles Detroit area roads (8 Mile), potholes especially, with aplomb. There are times that I wish I had bought the XT, Turbo version, but that is rare. I mean, who doesn't want more power occasionally. Most of the time, I am quite pleased with the MPGs; it gets 28-ish city and 32-ish highway. I usually have Eyesight set to 5 MPH over the posted limit.

Service (Rick) was great . I'd give him a 11 on a 10 scale ! Every body was very knowledgeable and able an willing to answer any questions !!!

I’ve owned my 2021 Subaru Crosstrek touring 2.0L 6 speed manual for just over 2 years now. It’s been a great vehicle. Very reliable. Could be a bit better on fuel but I’ve heard the CVT does get better fuel economy. I’d recommend this vehicle for sure. No regrets buying my Crosstrek.

Brought my 2013 Impreza in for an oil change and tire rotation. Max was professional and made the process as easy as could be. I waited for my car and they used text messaging to keep me updated on the process.

First things first... I view any car as a necessary evil.... I view them as something to get stuff from point A to point B. If I had My druthers I'd bicycle everywere but, since I live in the Berkshires of Massachusetts and as such we get a lot of snow and I can't. The Impreza fits the bill of what I need in a car. I have driven many cars in all kinds of conditions, the Impreza has never let me down. I'll admit it won't win most drag races but if you're looking for safety and reliability look no further. Mine is a lease and is the base model, but is chock full of great and useful features such as lane assist, hazard warning and my favorite adaptive cruise control (which brakes for you as the car in front of you slows down.) I had the first iteration of the Impreza in the nineties and that was good... This is awesome. Before I leased the Impreza I did due diligence by test driving Honda, Hyundai, Nissan and Toyota... The Impreza had most of the features I wanted at the price point that I wanted... Also the only manufacturer that offered AWD on the base model.

Entered for a car review and exited with a new car. All thanks to Josh and his great professional work, great details and smooth explanation. Glad to be your customer. Excellent service!

Lots of safety features. Easy to drive. Very comfortable. I think it is well built . I feel good driving it . A car very much worth checking out

Service Advisor Mr Sardor, took care of my 30000 miles maintenance of my Ascent. He is very professional and very efficient. He is the person to look for when it comes to service of your vehicle.

Great SUV. Very comfortable, Performance is acceptable. I am 6' 2" and I have plenty of leg room. Even have to move driver seat forward to drive. Auto adjust feature for driver seat is nice. Wish it included side mirrors also. Only drawback I find is the gas mileage. In this day of soaring gas prices it is a huge downside.

Got a new car, the experience was great, I love my new car. The Palisade calligraphy is a great car to own. The car is just my style and trim level is fantastic.

Great car. Great Price. No complaints. Just the right size for me, mainly for visibility. I've upgraded to more bells and whistles than I had before. Love the backup screen for parking. Love the miles per gallon at 32. The car has great pickup - just what you need when you need it.

Ashley Schultz is knowledgeable and kind. She is a good listener. She's concerned about my needs and she offers to assist and acts happy to help. I look forward to seeing her when I arrive.

I always feel very safe with Vermont winters. Always feel I have control even in inclement weather! I love all the standard features and feel safe driving my grandchildren in this car.

This is my 3rd Subaru Outback. I have found the Outbacck to be a very reliable, comfortable and excellent all-wheel-drive vehicle. I love that even with the updated Subaru makes every few years, when I purchase a new one I have very little I have to learn to drive the newer version. However, it is always good to have the dealer go over the various updates and idiosyncrasies of your new or used Subaru Outback. I have been driving an Outbac since 1990's, and always seem to go back to this same brand and model because it is so safe in North Carolina's winter months when we get icy roads and sometimes snow. I have even tried to spin out my Subaru Outback on ice covered snow, just toseewhatwould happen. The car skidded to the side of the road but didn't sin out. And yes, I did this in a very safe environment where I had lots of empty space and room. I'm not totally crazy. The Subaru outback is a perfect car for individuals that doa variety of sports, for families looking for a safe and roomy car for up to 3 children. It easily sits 5 comfortable lying, and has child locks on the doors. The All-wheel-drive is the best other road. I also love the daylights that stay on all the time, and don't effect the battery running down as Logan you drive it regularly. My 2017 pairs well with my Samsung phone, as it would with any Android or I-phone. Ithaca plenty of additional electric outlets for listening to your MVP player or for your children playing games on their cell phones or tablets. The cargo area, whichI love, it bigger than that on a Forester, although Iusually put the backseat down sour dog s can move around while we drive. They have been trained Nottoway come into the frontseat area, unless invited at the beginning of a ride. You can also use a dog seat belt or a baby or dog seat installs easily in the Outback. And your can easily reach into a baby seat of dog seat to check on your human or pet baby, if it is placed on the opposite side inches backseat from where you are seated.in newer models of the Outback they have added extra storage compartments for electronics or other small to medium size objects that you may need handy. I also like that their is no ashtray, though one can be requested being put in. Their are plenty of cup holder both in the frontseat area and back seat area. An Ihave haul lumber an long items on top ofthe vehicle on the storage rack, and bought home a considerable load of plants and soil with the back seat folded down. The protective Tay and backend storage net came standard with my 2017 Subaru Outback, unlike many more expensive stationwagons or SUVs. The rear net is great for holding a small amount of grocery bags in place or several trays of plants. My 1917 Subaru Outback has airbags front and on the sides. The dashboard elements are easy ro read, and setting up the cruise control and distance from cars is easy to do. I sometimes frustrates me, but the 2017 Outback is set to slow down automatically if you are behind an vehicle. This can be a pain when you are wanting to past another car, but I've learned through habit to exceleratemanually when passing, so it is not a big deal, and the slow down feature is great when traveling it tracific, such as in big cities like Charlotte or Raleigh. Lastly I love my leather seats. They looks good today in 2022 as they did when I first purchase this car is December 2017. With regular washings, and dusting and or leather treating the interior the leather will last beautifully until the car has well over 250,000 miles on it. And that is both on road and off road driving. I've taken my Outback on some pretty rough roads, like Old 105going from Lake James area Linville using very old forestry back roads. My car takes these dirt, bumpy roads like a dream, with room to spare underneath.

I was an out of town client. They worked this car deal for me entirely by phone. Everything they said was honest and the car I bought was nicer than they said it would be. Work with Jay

Love my Forester only drawback is the tires are made of a soft compound and you only get 25k miles then they need to be replaced.

I will stop here first in future. Great purchase experience - straightforward and honest, good price - have been driving the car for several weeks now and love it!

I bought a 2010 legacy, with 209,000 on it and I've taken it on a couple of trips for over 5 hours a piece and it's a reliable and sturdy car, love the design as well, love subarus and I'm from Vermont so I consider AWD essential, doesn't ride like a tin can, would buy another one for sure.

Would like to say that my rep Alex was very thorough an helpful with all issues pertaining to vehicle. Very good customer service Top notch

Safe and efficient. My daughter uses it for school 1,000 miles away. I feel very good about its safety and reliability. She is into the outdoors and has made several camping trips. Never had a problem. Subaru service s also very good.