December 3, 2018
First time leasing a car from Penn Toyota and it was a great experience. I have been leasing cars for 25 years and this was by far the best experience i have had. I have dealt with 3 different BMW dealerships, Cadillac, Lexus and others and Penn Toyota was better than all. Their transparent and straight forward approach made the process smooth and easy. Extremely friendly dealership--by the end of two visits we knew 4-5 different sales people (they all pitched in), the manager and the finance person. Maybe its the family ownership (third generation), or their pay structure--from what i was told the sales people are paid on customer satisfaction vs commission. Not sure how true but it definitely felt like it. Due to crazy schedule we were not able to pick the car up until 8pm on a thurs night...though they close at 9pm there were 3 sales people, the finance person and the owner still there helping us at 10:15pm. Eric (mgr), Steve, Kevin, and Sean in finance were awesome. Great experience and would highly recommend this dealership....first time I have written a review about anything.