Used Toyota Highlander for Sale in Walnut Creek, CA

Buying a car can be like a day long process. They had me in and out in about an hour. Derek Laubach was outstanding! Will come back

I had a 2017 model that was totaled, however my wife who was driving it did not have a scratch except the pains from the accident.All air bags opened instantly and the seat belt tightened immediately preventing her head hitting the steering or windshield. The other car was also totaled , however the other driver had several broken bones.Therefore we decided to buy the same car and same model but the 2019.

This car has met are needs so far.good leg room front and back.good gas mileage.rides like a car very smooth.running boards help with getting into car

This is a review on our experience which spanned the course of about 3 weeks. We had to take the car in on emergency because the indicator emergency light came on, making OUR ONLY CAR, unfit to drive. To start, we were advised that we needed a new Prius battery. It would be costly and due to the age of the car and the extent of the work, they suggested we buy a new car. We were in shock. We worked with Jason M who actually sat down with us to go over the price, the repairs, the condition of the car etc. I had a lot of questions. He took a ton of time and was extremely patient With us. He answered all my questions, some of them more than once. Throughout the process- he also returned all my calls right away and stayed in excellent communication with us while we made the decision to keep our old car and spend the money to repair. As the repairs were being done and as the repairs were complete, he kept us informed each step of the way. It was a big deal. We really appreciated his personality and his sincerity in working with us on the most difficult decision we've had to make in a long time. Nelson who we spoke with in the sales department - who gave us Kelly blue book estimate, who stayed late to show us some used Prius vehicles, and basically again, stayed in excellent communication with us about our decision- is also someone I would like to compliment. He really went above and beyond and due to our situation, he did not pressure us but instead worked to see how we could make buying a car work for us. In the end, we let him know our decision and he honored it - because it was actually in our best interest to keep the car and not trade it in. After the repairs were complete, we did have a few further problems which had us come back to the service department. Mainly there was some confusion on the inspection report, which the service team actually provided free of cost with the extensive repairs we had done. At that time we worked with Martin and he really shined- he helped us to understand the problems with the car that were not indicated on the checklist for some reason, and helped to build our trust again. Further, when we got a different second opinion, he actually took the time to show us what the parts looked like and the mechanic/technician Rich (who worked on our car) told us first hand, what he saw and this matched with what the outside second opinion suggested, it became clear that the guy who gave us the second opinion (not Toyota) was just selling us parts we did not need. Rich and Marty both explained everything very clearly and even showed us on a car what they were talking about. We now have a new service dealership- though we don't anticipate there being any more problems. Soon, we will need a second car and we have 100% faith it will be another Prius! Thanks for keeping loyal customers, for going above and beyond and for making this experience right- and with such personal touch. It's nice to know who you can trust. Thanks to all. I have to also mention that we received a drop off from their FREE shuttle service and a pick up too- since we did not have a second car and no way to get to and from Concord. Everyone, we worked with was helpful, accommodating, friendly. So, to all of those who helped make a potentially devastating experience, a lasting positive one- we are forever grateful.

This vehicle is great performance wise. I own a v6 so it is fun to drive. Very comfortable, helpful for long distance driving. With that said, there is a few things Toyota can improve. For one, the shield front seat cushion detached from the seat with weeks of the purchase, I went to the dealer they told me it was not under warranty. The hole covers don’t stay in place, some of the plastic just broke. Seatbelt does always work on first pull.

I was car shopping for something I really wanted and this dealer had it available. It was like fate to me because the car was right in front of the lot like it was waiting for me. I finally just had to have it. Went for a test drive and everything seemed great because Im driving a dream car. I did look up reviews on the dealership before I went to look at the car in the first place. I talked to manager and willing to move forward right there. I went back the very next day and started credit and finance terms. Took my license and insurance for copy (which you need full coverage to finance, btw) and realized later that they forgot to give it back and got a text days later that they had it safe for me. Went down to finance and did more paperwork and signing there after sitting in the lounge, having a half cup of coffee while waiting beforehand. The process takes time but they moved in a timely manner. In the end, the car was discounted to an amount because there were a few things dismantled and two repairs that need to be done. The car was waiting for me with stickers off from the detail shop. They didn't do a great job there because there was some car fur inside the top part of the arm rest mantle and the floor cover that says something like "dealer must remove plastic wrap" was still there. I am getting cilajet on the inside and outside of the car that protects paint and interior and they already knew that's what I wanted. I got a nice full tank of gas driving out of there! Buying my first car was fairly easy and exciting

We chose this car over the Santa Fe and VW Atlas. Definitely better quality than the Santa Fe and better engine performance than the VW Atlas. The tech features are nice, but not better than the Hyundai tech package. The biggest surprise is how much we underestimated the impact of the HORRIBLE navigation system in Toyotas. Trying to use it is an exercise in insanity. Truly a masochistic dream. The best part of the navigation system is when it is not on. Toyota should be ashamed of it and people should be fired. I have been a Toyota supporter for years, and the Highlander is a great all around car, but the frustration of using the navigation system is killing my desire to buy another Toyota. Either build one that works or use Android Auto.

Randy Pinpin was the Service Consultant assigned to me. He proved to be outstanding in every way, I could not be more satisfied. I stopped in to see him near to the close of business but he had gone for the day. My car was detailed because of the extended amount of time you needed to keep my 2014 Toyota Van, Randy was apologetic for delay in time to pick up my Toyota. Randy was very warm and courteous in every manner. Yes, I will definitely recommend your Dealership to any and all who I come in contact with. Robert Wesley Fail (a very satisfied customer)

I owned this vehicle for 3 years, it had computer problems, terrible voice controlled GPS, radio would crash. Engine and drive train were great, comfort was also good but not as spacious as my new VW Atlas. The service charges were too high, and it was recommended at 5k with synthetic oil, way too often.

Ben was an awesome salesman for me this weekend. He was able to narrow down my search very quickly as far as options for the car I wanted as well as the options I had to finance that particular vehicle. He was very clear and conscise while explaining my options and was able to get me outta the door a lot faster than I expected. Bottom line, I got a great car, it runs perfectly, and im making pretty low payments per month. Im a happy camper.

I needed a 7 passenger vehicle that was more reliable than my 2007 Chrysler Pacifica. I wanted everything that my pac had. This limited was it! It had Everything I wanted including a Navi system. Only thing I wish it had were parking sensors like my Lr2 has.( my lr2 doesn’t have a backup system 😞) Very reliable!! Had for two years and just replaced rear brakes & key fob battery. Luv keyless entry. Cant go wrong. The seats are not as comfortable as I would have liked( drove to Ohio, Virginia & Iowa) and it’s not as comfortable as my lr2) very Good buy especially here in the North East! No problems!

I leased a 17 VW Jetta! I was amazed by the lease special they had, usually when something is to good to be true it isn't, but in this case it was exactly what Ii saw online! Abby was very helpful and a delight to work with. I will definitely come back and buy another car once my lease is up.

I love my Highlander. It seats up to 7 passengers or I can lay 2nd and 3rd row seats and transport larger items as big as a couch. Very versatile.

I’ve been going to Honda of Hayward for years for my repairs. I’ve seen seen service reps come and go. But it’s always refreshing to find one that takes ownership of my cars’ issues and tries his hardest to resolve them.

This is my 2nd Highlander. It is so easy and comfortable to drive. Third row is handy and plenty of room for 3 children. I'm thankful for the larger cargo space when 3rd row is up compared to 2009 model.

I really enjoy my Highlander its very reliable it has great control as i love the mountains and the drive up Ogden canyon has alot of winding roads so its awsome i love my highlander.

Bob Cascarino sold us our second new RX. In 2005 John Satter and Bob sold us our RX 330 and in Feb 2016 Bob sold us our (second) new 2016 RX 350. We waited almost 16 months anticipating the new RX and its features. Bob was very patient with us knowing he would eventually help get us into the new RX. Bob assisted us in ordering the car exterior and interior colors and equipment we wanted. It was made to our specifications and Bob kept us informed through the six-week wait. Lexus of Pleasanton Service department has always been outstanding keeping us informed and on-scheduled return of the auto when in for service. I would certainly purchase another Lexus from Lexus of Pleasanton and partivularly from Bob Cascarino. Buying a new car was, and has been in the past, a great and low-key experience. This is how new car buying should be at all dealerships

This thing has everything I need. We live on a steep hill and I have no problem getting in or out when it snows. The DAC is great for getting back in.

The car meet all the needs , wonderful inside and outside , with a luxury and confort . The driving is so easy and very confortable

Consistently good customer service, nice & happy employees, competitive pricing for oil change/service for our F-150 truck. We will definitely be coming back.

Poor audio quality. I could not believe that I purchased this vehicle. Audio is something that can make you feel relaxed on your drive home from work. This part I lost. I have the 2019 Platinum Hybrid.

I want to start off by saying that Eric Holloway Direct Sales Manager has an awesome way of helping customers. He called us immediately after we filled out an online request when searching for my 2018 Toyota Highlander on Friday 11/23/18 evening and had a really nice over the phone experience that we made an appointment for the next day at noon to see if we can make a deal for my vehicle. I want to say that when we showed up the next day at around 11:30 am he was ready for us and greeted us with a smile and had our Highlander ready for test drive and see it first hand! They had two on the lot in color and style I wanted and my husband and I were sold on the suv. We were treated very nicely and Eric Holloway and Sunny Ahmad made our buying experience very pleasant. I highly recommend Livermore Toyota to everyone! These people know how to take care of you! They definitely deserve a 10 star service. We went from having a horrible experience in our local Modesto Toyota to a wonderful and amazing experience in Livermore! It definitely was worth our drive to Livermore and recommend for anyone looking into purchasing a Toyota vehicle to visit them! They have the best customer service!

This suv would not be half bad except for the horrible wind noise front passenger. Toyota looked at it twice and won't admit there is excess wind much more fix it. I am working with them but I suspect I will be let down. If this is the case I will dump it and drive my 2002 until it dies and then buy a ford f 150 rather than a tundra.. Yes its that bad!!! I loved the 2002, this one not so much and not just the wind. The gps is useless and hard to use, the voice commands are 100% useless. ask it for pizza and it comes back with steak, not even close. I choose to use my $159 garmin which is 10X better and I never ever had to open the manual. Also the shut off at stop sign is useless and annoying. Overall its a solid 3 with nothing special and no redeeming options. It is my 6th Toyota/ lexus and probably the only one that isn't 5* It is probably 1 month from going on the lot unless they can fix the horrible wind., then I might look past all the average stuff.

Chris Johnston helped me find the exact vehicle that I wanted, he was so helpful, so kind and it was not easy for me, I was trading in my vehicle ( my baby) that I had for 18 years. I learned to drive in her and had bought her brand new. So that was emotionally hard for me, Chris totally understood me and was so kind and helpful. He really understood what I wanted and worked hard to find my new baby. I can't thank Chris enough for all that he did. His kindness is what really made me feel at ease and let go of my previous car. Thank you Chris!!!!

My second Highlander and seventh Toyota. Couldn’t be more pleased! This car has exceeded our expectations. Most of our Toyota’s have been used by us in excess of 200,000 miles without any interruption of service!

Shift is a bit different as they are not actually dealers but consignment for the sellers. A slightly different yet interesting approach. They basically are a mobible auto selling business that comes to you. The cars are inspected, clean and offer competitive pricing. The salesperson lets you take your time, drive the vehicle and offers info and financing and extended warranty options. This is a great idea and hats off to the group who started this business.

Love the room in this suv perfect for my family and it’s been great on gas and maintenance compared to my 2006 Jeep commander I previously owned.

Our car was totaled, no one was hurt, however, being retired we had a limited amount of resources to purchase a reliable car. SHIFT provided us with a detailed check list, the carfax information, lots of photos of the car and best of all, they will drive the car to your location, you can test drive it and if you decided you want to purchase, they handle all the paper work. What could be more street free. We bought the car and are extremely happy

This car met all my needs. Lots of legroom and steering wheel controls are the best yet. Handles well with great suspension. Looks sharp and really like the headlights and roominess inside cabin. Sunroof fun since never had one before. Really great car!!

It is really very smooth doing business with shift. They make used car buying process easy and reliable.

Reliability car, beautiful, good gas mileage, perfect for trips. The Limited trim has everything in one I definitely will buy another one. Never disappointed me

Great customer service , really recommend it to those whom don't have enough time and are planning to purchase a car

This is our second highlander, had a 2008 sport and loved it. Never a problem after 165,000 miles. But wanted more safely features of forward collection, blind spot monitors and lane departures alert with back up sensors. Found a limited with these features. Couldn't be happier. Quality built and roomy. Good fuel mileage and well built.

Great group of guys at the service department, they replaced the radio in our 2016 Subaru Outback, very happy with the new head unit installed(no more lines). Friendly and courteous service your crew. Hope they keep it that way!

This car is confortable and very spacious for 6’ or more guys! Is very economic and feels great in the streets. The SUV have 3 rows and drives like a small car.

I always wanted to be part of the Lexus car owner. Today 10/06/2018 at the Fremont Lexus dealer, we met this sales gentlemen whom he called himself Shane. Mr. Shane had made my dream come true that i was able to take the car i love home without any doubt. I and my husband was very impressed with his outstanding customer service. We got only 12 minutes to look around the car before they close but Mr. Shane just took his time and answered all the questions patiently. He even stayed back by showing the cars that we were interested because he knows we drove all the way from Moraga to Fremont. He just throws all these knowledge you need to know about the cars which was amazingly helpful for us since we didn???t research much like other people do before buying it. We will definitely stick to Fremont Lexus dealership for our next Lexus car in the future, and no doubt that Mr. Shane will be our future sales person. We are very very happy with our purchase throgh him so we highly recommend Shane the wonderful gentleman. Thank you for making my dream come true Mr. Shane!

Size is perfect for family and business usage. Has all options except for cooled seats, rear entertainment system and heated steering. Overall a really good car!