Used Toyota Highlander for Sale in Concord, CA

This is a review on our experience which spanned the course of about 3 weeks. We had to take the car in on emergency because the indicator emergency light came on, making OUR ONLY CAR, unfit to drive. To start, we were advised that we needed a new Prius battery. It would be costly and due to the age of the car and the extent of the work, they suggested we buy a new car. We were in shock. We worked with Jason M who actually sat down with us to go over the price, the repairs, the condition of the car etc. I had a lot of questions. He took a ton of time and was extremely patient With us. He answered all my questions, some of them more than once. Throughout the process- he also returned all my calls right away and stayed in excellent communication with us while we made the decision to keep our old car and spend the money to repair. As the repairs were being done and as the repairs were complete, he kept us informed each step of the way. It was a big deal. We really appreciated his personality and his sincerity in working with us on the most difficult decision we've had to make in a long time. Nelson who we spoke with in the sales department - who gave us Kelly blue book estimate, who stayed late to show us some used Prius vehicles, and basically again, stayed in excellent communication with us about our decision- is also someone I would like to compliment. He really went above and beyond and due to our situation, he did not pressure us but instead worked to see how we could make buying a car work for us. In the end, we let him know our decision and he honored it - because it was actually in our best interest to keep the car and not trade it in. After the repairs were complete, we did have a few further problems which had us come back to the service department. Mainly there was some confusion on the inspection report, which the service team actually provided free of cost with the extensive repairs we had done. At that time we worked with Martin and he really shined- he helped us to understand the problems with the car that were not indicated on the checklist for some reason, and helped to build our trust again. Further, when we got a different second opinion, he actually took the time to show us what the parts looked like and the mechanic/technician Rich (who worked on our car) told us first hand, what he saw and this matched with what the outside second opinion suggested, it became clear that the guy who gave us the second opinion (not Toyota) was just selling us parts we did not need. Rich and Marty both explained everything very clearly and even showed us on a car what they were talking about. We now have a new service dealership- though we don't anticipate there being any more problems. Soon, we will need a second car and we have 100% faith it will be another Prius! Thanks for keeping loyal customers, for going above and beyond and for making this experience right- and with such personal touch. It's nice to know who you can trust. Thanks to all. I have to also mention that we received a drop off from their FREE shuttle service and a pick up too- since we did not have a second car and no way to get to and from Concord. Everyone, we worked with was helpful, accommodating, friendly. So, to all of those who helped make a potentially devastating experience, a lasting positive one- we are forever grateful.

We keep our cars for a long time so I looked long & hard and decided one the Highlander. I test drive it and thought it was the most comfortable & I loved all of the safety features!

Randy Pinpin was the Service Consultant assigned to me. He proved to be outstanding in every way, I could not be more satisfied. I stopped in to see him near to the close of business but he had gone for the day. My car was detailed because of the extended amount of time you needed to keep my 2014 Toyota Van, Randy was apologetic for delay in time to pick up my Toyota. Randy was very warm and courteous in every manner. Yes, I will definitely recommend your Dealership to any and all who I come in contact with. Robert Wesley Fail (a very satisfied customer)

I test drove and compared the 2018 Honda Pilot, Nissan Murano, and Toyota Highlander. I chose the Highlander for reliability and all around better car for our needs and taste. I got the AWD XLE as it seemed to be the best version for the money. I liked the looks of the captain chairs in the second row, but opted for the full bench instead for friendlier seating for three adults instead of having to put one in the third row which is more for kids than adults. So far I love the car and the MPG has been very respectful.

I just got a front wheel bearing replace on my 2000 Toyota Tundra! I was dealing with Joe Valverde from service department and what I can tell you he was doing a great job, very professional and he give me a good price on the repaire. Definitely I will get back to Concord Toyota!

Getting used to it . Will have to play with drivers seat a little to hit my comfort zone and why are the cup holders so huge up front. ??EVERYTHING else seems great . !!

My appointment was on time and the pickup service was great. The service representative was good, explained the services to my satisfaction and very respectful and courteous. I will bring my car in for future servicing. My representative was Tony

This car has met are needs so far.good leg room front and back.good gas mileage.rides like a car very smooth.running boards help with getting into car

The car meet all the needs , wonderful inside and outside , with a luxury and confort . The driving is so easy and very confortable

Although we didn't purchase from Mercedes-Benz of Walnut Creek, the experience working with Nick Coddington was extremely pleasant. He took the time to determine our needs and budget and spent as much time as we needed to identify the car we wanted. I'd recommend them highly if you are in the market for a new or used vehicle.

I had a 2017 model that was totaled, however my wife who was driving it did not have a scratch except the pains from the accident.All air bags opened instantly and the seat belt tightened immediately preventing her head hitting the steering or windshield. The other car was also totaled , however the other driver had several broken bones.Therefore we decided to buy the same car and same model but the 2019.

I was car shopping for something I really wanted and this dealer had it available. It was like fate to me because the car was right in front of the lot like it was waiting for me. I finally just had to have it. Went for a test drive and everything seemed great because Im driving a dream car. I did look up reviews on the dealership before I went to look at the car in the first place. I talked to manager and willing to move forward right there. I went back the very next day and started credit and finance terms. Took my license and insurance for copy (which you need full coverage to finance, btw) and realized later that they forgot to give it back and got a text days later that they had it safe for me. Went down to finance and did more paperwork and signing there after sitting in the lounge, having a half cup of coffee while waiting beforehand. The process takes time but they moved in a timely manner. In the end, the car was discounted to an amount because there were a few things dismantled and two repairs that need to be done. The car was waiting for me with stickers off from the detail shop. They didn't do a great job there because there was some car fur inside the top part of the arm rest mantle and the floor cover that says something like "dealer must remove plastic wrap" was still there. I am getting cilajet on the inside and outside of the car that protects paint and interior and they already knew that's what I wanted. I got a nice full tank of gas driving out of there! Buying my first car was fairly easy and exciting

This suv would not be half bad except for the horrible wind noise front passenger. Toyota looked at it twice and won't admit there is excess wind much more fix it. I am working with them but I suspect I will be let down. If this is the case I will dump it and drive my 2002 until it dies and then buy a ford f 150 rather than a tundra.. Yes its that bad!!! I loved the 2002, this one not so much and not just the wind. The gps is useless and hard to use, the voice commands are 100% useless. ask it for pizza and it comes back with steak, not even close. I choose to use my $159 garmin which is 10X better and I never ever had to open the manual. Also the shut off at stop sign is useless and annoying. Overall its a solid 3 with nothing special and no redeeming options. It is my 6th Toyota/ lexus and probably the only one that isn't 5* It is probably 1 month from going on the lot unless they can fix the horrible wind., then I might look past all the average stuff.

I was treated in a very courteous and professional manner. My car was serviced quickly, and I have no complaints. A very pleasant experience.

Very disappointed bought top of line in model Platinum chrome but did not include automatic start or individual tire psi or specific low tire designation or automatic interior lighting when doors are open including rear hatch which at night is rediculous. Also the PCS I’m sure doesn’t work had a close call on rte 95 in South Carlolina and not so much as a waning tested it many times myself to see if I would at least get a Warning no such luck. Complained to the dealer and he said he tested it in Cruise control and since it wired in this mode the PCS IS OK . Didn’t convince me since I think there has to better way to check out the PCS especially when I had a bad experience with it but fortunately turned out fine because of my evasive action which still should have given me at least a warning because it was so close

I was going to another dealer to have my vehicles serviced and I was not happy with the service I was receiving. I started going to Concord Toyota for my services, and I am very please with the services I receive. I will continue going to Concord Toyota as they are the Best!

Love the room in this suv perfect for my family and it’s been great on gas and maintenance compared to my 2006 Jeep commander I previously owned.

Visit regarding "check engine" light required my decision to not repair my 16-year old Camry with 214,000 miles on speedometer, but to purchase a pre-owned vehicle. Especially under these circumstances, I truly appreciated the excellent customer service provided by the entire staff at Antioch Toyota!

This is my 2nd Highlander. It is so easy and comfortable to drive. Third row is handy and plenty of room for 3 children. I'm thankful for the larger cargo space when 3rd row is up compared to 2009 model.

Excellent dealership as usual. We got a lease from them for a RAV4 3 years ago and the great experience I had with their Online Sales manager Jim Benham in 2014 stuck with me until it was time for me to get a new one this year. So when it was time for me to shop around dealers for another vehicle this year, I again visited several brand dealers as there were a lot of great options available now. At the end of this 2-month search, I ended coming back to Antioch Toyota, and the experience that I had for this new buy was everything I have hoped for from Jim and her sister Anne. They are living examples of why Toyota's reputation for not only excellent quality vehicles but also excellent customer service has been legendary. Jim & Anne were very professional, always courteous, never pushy, and they patiently carried me through this search and buy process despite some unexpected personal challenges I had to deal with. I couldn't ask for a better treatment from a dealer like they did. Antioch Toyota is very fortunate to have Jim Benham on their side.

When you first walk in the place is very clean and all the cars nicely organized. Two ppl are up front to great you. One being the owner Greg who's a nice gentleman and we'll spoken. I thought they just sell cars but when I found out they also service them I started bringing all my cars in to them for service. Very happy to have found this place.

This vehicle was very solid in handling, was comfortable in all positions of the car. I pulled an 18 foot camper over 8,000 miles without any difficulties and received excellent gas mileage. If I could afford one now I would be driving another one. I put just over 150,000 miles and just had normal maintenance.

We chose this car over the Santa Fe and VW Atlas. Definitely better quality than the Santa Fe and better engine performance than the VW Atlas. The tech features are nice, but not better than the Hyundai tech package. The biggest surprise is how much we underestimated the impact of the HORRIBLE navigation system in Toyotas. Trying to use it is an exercise in insanity. Truly a masochistic dream. The best part of the navigation system is when it is not on. Toyota should be ashamed of it and people should be fired. I have been a Toyota supporter for years, and the Highlander is a great all around car, but the frustration of using the navigation system is killing my desire to buy another Toyota. Either build one that works or use Android Auto.

It is super clean for its age and it has been the most reliable car for me. I have had zero problems with it. I recommend this car to anyone I know and that's how good it is.

Just a simple 6,000 mile service visit at 42K miles on my Outback. Best to make an appointment particularly if you plan to wait for the work to be done. Included exterior car wash at no charge. Service Advisor delivered car at front door of dealership/waiting-area in less than an hour and went through results of multi-point check (Customer waiting area is beautiful and spacious with snacks and drinks). This is a 3 story facility with shop and write-up on first floor and Customer waiting area on third floor (street level) so could be a little inconvenient for people unable to climb stairs. The recent remodel included everything except the shop (a little surprising to me). LanceM

Really thought Toyota Highlander would be an excellent replacement for our 2011 Subaru Outback. Other than styling and 3rd row seating it fails on all levels. Not confidence inspiring in snow and ice. Annoying radar cruise. Odd unintuitive controls. Weak engine. If I'd have known Subaru was coming out with an SUV with a 3rd row we'd be happy still.

Buying a car can be like a day long process. They had me in and out in about an hour. Derek Laubach was outstanding! Will come back

It is a 7 seater which I need with a large family. We have grown children and they will fit in the third row. I love the dynamic cruise control and other safety features.

Easy to get an appointment, prompt and reliable servicing of my car, friendly and available staff, update and comforting waiting room, as well as complementary shuttle to home and back all have contributed to my continued use of Walnut Creek Ford’s Service Department.

Good looking, easy to get in and out of. I love the easy opening back door for groceries and other items. Also gets great gas millage.

Had to replace a transmission that failed after 39,000, was a couple months over 5 years old, so just out of warranty, and this dealership helped me get some financial relief directly from Ford, ended up paying $2500 instead of $4,000. They made the best of an unfortunate situation.

Poor audio quality. I could not believe that I purchased this vehicle. Audio is something that can make you feel relaxed on your drive home from work. This part I lost. I have the 2019 Platinum Hybrid.

Service was performed excellent except for a low tire indicator light which couldve been reset at the fuse box its a characteristic of a problem this car has but I am a tech So I corrected the problem but thank you for the good service Gabriel Martinez

The car has everything I need. Legroom is good, heated seats, USB ports, third row seats. Most helpful is the blindside alerts. Love the way the drivers seat extends for comfort for long legs.

Antioch Toyota provided the best offer among 4 prices quotes I obtained on line. In particular, I like the transparency of this dealership. As I called, the sale guy confirmed the price and also quite a few with same price to choose from, so I would not get into a "bait and switch" situation. I took the BART to Pittsburg bay point, got picked up by the sale guy, picked one my Prius w/o having to test drive, signed the contract and drove the car away within half an hour. it was my first and last visit to the dealership for this purchase, and it was truly a hassle free purchase experience!

Very smooth ride and holds my family of 6 nicely. The model is basic, but the standard features are nice. My whole family enjoys the leg room.