Thank you to Ashlee Botelho for making my car purchase after 16 years of owning my old car a delightful and stress-free experience. I would recommend you for anyone that is looking for a new car or used car. Best wishes and lots of success.
This was my first time having to go to this Service department since this is my first Acura. First of all I want to let you know that Yves Vrnoga who wrote up my order was very professional and extremely helpful. My service was to pick up my key number 1. I had no idea that this takes around 90 minutes because of programming. I was so greatful that they drove me somewhere where I could wait and did some errands. even though there was a mix up and I have to return for key I highly recommend this service department. They took care of me. The only drawback is I live in Brentwood and have to return.
The service is great! The online tool to schedule does not update the service records at Concord Toyota. Recommend that it not be used and call the service there. I have used it twice and been told I didn't have an appointment. Luckily they were able to still do the service.
Had an appointment with v at 6pm but got there late she waited for me she had the car read up front went on quick test drive I was hesitant at the beginning since it was dark and I was buy a dark color car but after agreeing on the numbers I bought the car it’s been 3 months now I love my car and no surprises thank u V and thank u M sport motors definitely will be back for my next car
Rodney was the easiest sales guy to work with. I usually can’t talk on the phone all the time because of work and Rodney was easy to work with based on the fact that he could text me and email me my answers to all my questions.
Plus the great deal him and tony gave me!
Their service department is awesome. Which is a good thing since Ford cars are not the best quality. Things keeping breaking or wearing out on our 2013 Ford Explorer that I would not expect, or I have not seen in other cars. If you buy a ford make sure to buy the extended warranty or else it will cost you more in the long run.
Laid back experience.
Cars are as is-what you see is what you get.
The van we looked at was missing some components and the CD player didn’t appear to work. No negotiation, just if you like it great, if not keep looking.
Sales folks are straight forward-no one is making a new best friend but they are courteous.
Such a great buying experience! I'd been car shopping for a few weeks, and not only did this dealership have the exact car I'd been looking for, I received such kindness, patience and positivity from each of the associates I encountered. Pretty rare for a car dealership, in my opinion (and experience!) There were a couple discrepancies between the 150-pt inspection and what was actually on the car, but the team was quick to fix those issues. Overall, I am very please!
Arranged a meeting date with internet salesman, Henry Pun. Arrived, he greeted me, showed me the vehicles interested in. Let me test drive at my leisure. Arranged excellent financing for me, stood by internet sales price, no tricks or gimmicks. Listened to my desires, not the dealer. Very efficient, friendly and customer oriented. John in financing was excellent to deal with as well. Overall, a painless experience. Would recommend to anyone.
Although they didn't have the car I was looking for, John was super helpful!
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