The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
Great experience at Bob Maxey Ford in Howell. We love our 2016 Ford Truck. Kenny Ostin made each step of the process go smoothly and we even had a great time dealing with the financing department. You run a great business. We have purchased vehicles here before and are very pleased with your service again. Thank you.
I was very upset when I submitted my last post earlier today and I should have taken my issues to a manager. I called back and talked to Joe who is the used car manager. Bill Brown really stepped up and went out of there way to make me happy and I am very grateful. I was picked up by dealership, given a loaner car and was assured they would be retrieving my broken down vehicle! I would definitely take my business back here and recommend it to anyone else. Thanks guys! Great way to handle this situation! If this should happen to anyone again I hope they can expect the same from you.
by Rachel Ann and linda ivey from Flatrock , Michigan
August 26, 2018
The staff at suburban are all professionals. Jeffrey cawood manager is truly a asset to the team there. My salesman dean is the best. He works with you to get into a car that fits your needs. From the phone operator kay, to all the staff in service they make your trip there a soothing experience. Once again thank you all.
Greeted right away in service Lane, very nice customer lounge area w/coffee, work stations, tv. Service staff is very professional, service advisor kept me informed on finish time and reviewed all work completed. Always a pleasure coming to HP
Everything was as I requested don and James were knowledgable about the vehicle and some upgrades I want to do they have us tour of the service department and we are going to use you for all of our service needs.
First time buying a Toyota. Don was very helpful finding just what l wanted. He explained just what paperwork I needed to pick up my car. On delivery Don went over everything and helped set up the car with my phone. I definitely would use Don again.
Don Yu, James Gerrard, Ryan Prince, and Lance were amazing people who helped me get out of the terrible car I was in. I've always wanted a Toyota SUV and you guys really helped me out when no one would approve me! They truly went above and beyond to get me the most reasonable price they could and were upfront with me about everything!! THANK YOU SO MUCH! Will definitely recommend you to everyone I know!
Amazing staffs! We came here just to look around and end up getting a new vehicle ¿.Mr Dan A. and Miss Molly are awesome ,/helpful,really a great team to work with . Overall , quality customer service is their expertise.”Making your dream car to reality is not bad at all ¿¿
Giving a dealer "5-stars" is a tall order but, end-to-end, our shopping, buying and pick up process for my daughter's first car was nothing short of "excellent". From our first contact via the web, setting the appointment, accommodating our schedule, needs and budget showed a level of expertise, integrity, care and friendly service that sets Victory Toyota above others. I especially appreciated the staff's friendliness and time spent to ensure my daughter understood and felt comfortable buying her first car. I'd recommend Victory Toyota, Sean, Marcus and Brian to anyone looking for a quality vehicle and an exceptional experience!
They did a great job narrowing down our choices in and selecting the best vehicle for our family. I would be happy to refer them to our friends and family. Considerate of our time. Play area for the kids, made it to go by quickly as well. Made a great deal. Love our new Toyota.
Not only did we buy our Forester here, but we found the best mechanic in Michigan. Kirk Walsh if phenominal....knows his way around ANYTHING Subaru!!!! He deserves more money and more vacation time and maybe even his own assistant to do the scut work.
This is the second vehicle we have purchased from Suburban Nissan. In both cases we traded in our vehicles and were given fair trade in values. The whole process from start to finish we were treated wonderfully. Our salesperson Josh Bianco was very helpful and listened carefully to my requests and provided me with exactly what I was looking for. You can???t ask for more than that. He kept the ball rolling all the way through the process and when it came time to finalize the deal the finance manager was great and had everything well organized so it only took a very short amount of time and I was on my way with my new car. When the time comes to do it again I will be back. Thanks
Best prices, amazing costumer service, amazing vehicles
by Zoomzoom313 from DealerRater.com
November 30, 2018
Josh handled every, single, detail of the purchase with such tact and care. He handled everything in such a manner that it completely exceeded all of my expectations. I Love this location, the costumer service, quality of certified pre-owned vehicles and I could not be happier with my Mazda Hatchback. Josh is a huge reason I obtained this vehicle and I highly recommend him to anyone!
A positive experience with Josh in service and Joe in sales.
by dtdix711 from DealerRater.com
August 31, 2018
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship. I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction. I strongly recommend this dealer for Sales & Service.
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