Julie was great. She had to work very hard to find my red Forester with the equipment I wanted and didn't give up until she did. She answered all my questions and reassured me that I really has a car even though it wasn't physically there yet. She showed how to work and find everything I needed to know to drive it and let me know she was always available to answer any more that arose. It was and is a very good experience.
A for Awesome, A for Austin. Coincidence? We don't think so!
by CRSwenson from DealerRater.com
November 23, 2018
We had such a great experience with Janesville Subaru! We had an Outback that we loved. It was the only car we had ever had the luxury of building to suit the needs of our family. Our 2016 Outback took great care of our family every day...down to the moment that we hit a deer while cruising at 70 mph on a highway heading toward an important family gathering. My husband and I were the only ones in the car. Thankfully, the kids were safely at home with their grandma. What a truly intense and unforgettable experience. Luckily, we made it unscathed...so unbelievably blessed! Our sweet Outback, however, was totaled. Two week later we found ourselves at Janesville Subaru. We were healthy and happy, but felt nervous about going through the process of buying a new family car. From the moment we stepped foot in the door, Austin stepped in and to made sure that our experience in buying our new Outback was comfortable and met our needs and expectations in every way. Austin has been a pleasure to work with and has offered us exemplary customer service as we get settled with our new family vehicle.
I was treated courteously and quickly. This is an absolutely great service group. The people are friendly, helpful, and knowledgeable. If they don't have the answer they will find it. They are always willing to go above and beyond the call!! Vehicle was in and out sooner than expected and done properly. I have the greatest regard for Service Rep. Alisha, Manager Sean and Scot the OPS manager. They all go the extra mile.
My sales associate, Mike Haese, was great, very helpful, and knowledgeable, made the buying process easy. The finance manager John Titley, was also very helpful. Both Mike and John stayed way past closing on a Friday night to complete the sale. I'm very grateful.
I was from out of state and did my shopping using cars.com. I am self employed and was looking for a specific car. They had the best price by far due to the no negotiation pricing structure. We did everything via email until the last day when I called. They sent me exact numbers so I could review. I drove up on a Saturday morning and left with my SUV in 1 hour. Easiest car buying I have ever had.
Can't say enough about the team at Zimbrick, best customer service ever!!! Went way out of their way to help me find a new car. Would recommend them to anyone. Jamey, Casey and Mike thank you for everything. You guys are the best.
I recently purchased my second Subaru Forester from Don Miller East (Madison). I found the vehicle on-line and my questions were quickly answered by the Internet Sales Manager. The Sales Representative and Finance Manager treated me with respect and assisted in completing the deal with humor and in a hassle-free manner. The ending price was exactly as that quoted by the Internet Sales Manager - there were no hidden costs. I drove off the lot with a smile on my face and a low-cost monthly payment. The qualities of the vehicle and of the staff have made me a life-long customer.
Mike, the service shop's manager, is one of the most strait forward, honest, customer service based people I've ever come across. I came in for a simple oil change and was in and out quickly. I had questions and he had no problem taking time out of his day to help me. Thanks again!
Best selection, best service, very friendly and courteous staff, wonderful clean showroom... went out of their way to make me happy, listen to my financial situation, was able to get me placed into a brand new vehicle for less than a used vehicle.. which was beyond amazing!! These guys are the best... I'm going back in a few months with my husband to get him a car as well.. We love love love the five stars we received all-around. Will be returning for sure.
The dealership was absolutely wonderful as soon as I walked in. My experience with Leticia and Aaron was perfect. They worked with my budget to find the right car for me and made sure it looked great before I left with it. The finance process with Brent also was quick yet efficient. Everyone made sure to answer any questions I had and made sure I left happy. I would definitely recommend Wilde East Towne Honda to anyone looking to purchase a vehicle in the future
We have bought many cars and trucks over the years but this was by far the best buying experience that we have ever had. Working with Jeff was such a pleasure. Jeff is very knowledgeable about the many cars that we looked at and helped us with the process of picking out the best vehicle for our family.
Laura Kaleas is super excellent to work with as her professional handling of business is life saving. I will recommend Honda to all I know.
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