In the early stages of car shopping for a family-friendly SUV, we stopped by City Auto in Murfreesboro, TN while out there running errands. We were not there anticipating to purchase a vehicle that day. However, things changed.
Steven Ray, the salesman, was the first to greet us. He was not pushy, annoying, or anything like your stereotypical salesman would be in your head. He asked questions and let us talk more than he talked. He was very personable and made our experience outstanding. He provided a thorough answer to ever y question we had. If he didn't know, he made a quick phone call to get the answer we needed. He insisted a test drive in a few different models, just to get an idea of what we were looking for - even though we made it clear we weren't looking to purchase that day. (... I guess that's how they get you)
He walked us through what to expect in the buying process. Gave us little hints to get better pricing and APR.
After the sale, he called us numerous times to ensure that we were happy. A few days after the sale, a few weeks later, then a month or two down the road.
Highly recommend City Auto and especially Steven Ray.
Everything was excellent but the total price to fix my car labor was 5 times the price of the parts. Grant it we had the money but just weeks before Christmas we spent almost 900 dollars there goes Christmas but thanks for fixing it in a timely manner.
My girlfriend and I went to this dealership after a few failed attempts at others within the same area. After we got to talking to Caleb we knew we were at the right spot. Caleb was knowledgeable and made it possible for my girlfriend to get a new car at the rate that suited her best. I???d definitely recommend coming to this dealership if you???re looking for a new car and asking for Caleb. I???m definitely going back when I???m ready to purchase my new car!
Everything and everyone at this dealership was awesome, I never felt like I was being pressured or forced to make a decision. They were very patient with me, and even when I got back to the finance department there were no tricks up their sleeve???s or hidden costs, perfect car buying experience definitely going to be my first stop next time I need a vehicle
We have purchased through a few dealerships. Our experience at Hyundai of Cool Springs was excellent. Sim Thomas is an exceptional person to work with. He is not a high pressure sales representative, but listened to what we needed, and worked on putting a deal together. He followed up to make sure everything was going ok. We would highly recommend Sim, and if we need to purchase a car in the future, Sim would be the first person we would go see.
Our Sales consultant Brian J. Stanley was excellent.
He made the buying process quick and easy.
We left well informed about our new vehicle.
We would recommend him to our friends and family.
Pat and Bill
Pleasurable experience. Had the best salesman, Sanket Baron, I’ve ever encountered. He was patient in instruction and knowledgeable about the vehicle. He responded to all my questions either by text or phone. Would purchase from Lexus of Cool Springs again.
Working with jeff Williams has been GREAT. He has been so helpful and on top of things with our new van even long after the purchase was finalized. I really appreciate everything the dealership has done for us
Had my trade appraised, a good deal on a used Prius V, plus financing and paperwork finished in under 2 hours on a Saturday!! Chris Elam was my salesmen. Chris was able to answer all my questions(many via text before I arrived), and guide me through the steps. I’ve now purchased 4 Hybrid Prius vehicles and 1 preowned Tundra from John Roberts and have had nothing but great experiences out of the sales department. Additionally I have had most of my service work done there and they always have good coffee and great service.
The customer service was excellent. They prepared a schedule for future maintenance. They also helped me with a problem that I had with the right mirror and ordered the part that was needed to repair the window.
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