Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I have purchased 2011 Tiguan Used. Phenix and Carlos were extremely helpful. They've answered hundreds of questions very patiently. They have helped me to get a great deal. When the car needed some repairs within few weeks, Phenix and Pedro from the Service Dept acted very quickly. And they gave me a temporary car. There are few minor issues, however. The financing person does not explain anything unless you ask him. And he speaks very fast, so I had a very difficult time understanding him.... Also the customer service couldn't find my order. I had to wait about an hour at the shop to get it. Lastly, no one told me that my Tiguan 2011's rare bumper looks different than others, not in a good way. I wish someone had told me about it before I purchased it. It wasn't gonna change my mind, but I'd appreciated an explanation. I still don't know why it's different....
Me and my wife were found in a bind as we had 3 cars 2 of them in where we were negative and did not need. We decided we wanted the new 2018 Tiguan as it met our familys needs. We met the General Manager Roger Chammas he went above and beyond his normal duties to make this deal possible for us. We came from a bit of a distance away as no other dealership was willing to make us an offer we were comfortable paying! After agreeing on numbers both me and my wife drove to make the deal we were handed of to the General Sales Manager Sevan Khajehgian and Our Salesman Jonathan Hardaway. They both made my wife and I feel comfortable with the transaction and were as transparent as possible! I highly recommend VW of DTLA for any of your VW needs! Ask for Jonathan, Sevan, or Roger they will treat you like family!
I bought my Tiguan back in 2009 in L.A. And have tried many dealerships around my area but was never satisfied! Ever since I visited VW Alhambra I can say that the staff is great! I take my car for service there from now on. Mike in the service department has been the most informative and helpful Advisor! I trust him with my car and I always leave confident that the service and repaired right. Everyone was very kind and my next purchase will definitely be at VW Alhambra.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.