November 5, 2018
The experience I had at Ourisman Laurel was the best car experience I ever had. I initially went in to see about saving my 2005 Honda CRV, but, with the assistance of Brandon Hickson-Hamilton and Debbie Lewis, I ended up with a new Honda FIT 2016!! The salesman, Brandon Hickson-Hamilton, met me with a bright smile and an extremely helpful attitude. He listened carefully about my concerns (about a new car payment), patiently showed me the two styles I thought I wanted yet surprised me with me by showing Honda FIT 2016. He was very knowledgeable about the vehicles which blew me away!! From collecting my information to the end of the sale, his famous words were "It will be fine!!" as he expertly handled the transaction. For the past two days, I have been in hog's heaven with the car. Debbie Lewis, in finance, was a dream to work with. She patiently shared her vast knowledge about financing, which allowed me to buy the car. Both Brandon and Debbie exude such a positive, caring, and warm energy,(which is rare to find these days). Both thoroughly explained all terms carefully, and didn't hesitate to repeat answers to my questions. I will definitely steer my friends to Ourisman Laurel, where customer service is supreme, and the customer gets more than I bargained for!!