Volkswagen for Sale in Covina, CA

I walked in on the recommendation of a friend and truthfully did not expect to leave with anything but a status report. But a hamster dance, some ice cream, and a quick test drive later, Martin was able to answer my questions and work with me to drive away in a brand new Kia Soul! I'm still processing this; the fact that I have a brand new car and how Chris the financial advisor was able to work with me to finance the lease. The entire crew was top notch and I'm forever grateful to them. Thank you from the bottom of my heart!

Wouldn't look like much to an untrained eye, as it's a small lot tucked in on a street corner surrounded by residential houses-- though looks are often deceiving. Saw an ad for a well priced car with low mileage, came over to check it out, and under the hood was impressive: had many fresh, new parts-- which at first had me suspicious that the repair job wasn't going to hold, but after a test drive and further inspection, I was satisfied with their competence. Jose and the owner (presumably named Jonny) have been running this joint for 12 years. When someone starts off buying cars from an Auto Trader magazine, repairing them, and flipping them off the streets and builds a company through it, I can't help but be impressed. Industrious dude, that Jose. Process was smooth as butter. DMV paperwork plus smog all worked out so I don't have to jump through hoops. Always weary of buying used from a dealer, but their experience made me feel like I was purchasing from someone who knows their stuff; one whom has a second nature for working on cars. Price wasn't particularly phenomenal, yet it was fair market value, plus some overhead fees I was willing to fork over for the assurance I wasn't going through a shady private party. Coupled with valid CarFax reports, I was sold from the get-go and it only took a little bit of getting to know Jose to seal the deal. Yeah, used car buying is scary and often shady business, and of course I had my paranoia set up high, but by the time I left, I was and still am confident that I made a solid choice. Wholly recommend. Thank you Jose and keep running a quality business!

I do know what can be said of Nancy. She is not only personable, but attentive to every need throughout your purchase experience. Love Pacific Volkswagen and LOVE LOVE LOVE Nancy.

Susan Ahn at service made me feel welcomed and she took care of my car quick and showed professionalism. She got my car in for service and got me in a rental until my car was ready for pick up. I was in and out of there when I dropped my car off. I would recommend others to go there.Thank you, Ms. Ahn for the excellent service.

I love this dealership. 2nd lease I have done through them. Super quick experience with lending dept as well. Everyone is so friendly. I used the same salesman for both as I knew he understood I don't have a lot of time. He was so knowledgeable about all the cars and cars in general.

Although we could not "fix" the issue, I must tell you how great it is to interact with everyone at Pacific VW. Michael Sandoval immediately greeted me when I pulled up. When he went to bring my car to the back, Jonathan Rodriguez greeted me quickly and handled the paperwork and shuttles. As always, everyone here is courteous, professional and attentive. Michael was the first person who helped me into a new lease in 2016. He saw how distraught I was with the repair estimate and handled things right away. He was never pushy or sales-y. He was relaxed and engaged, interested in finding the best options for me. I hope Michael, Jonathan and of course Nancy continue to be recognized and rewarded at VW. I'm blanking on the shuttle driver but he was terrific as well. Happy employees make such a huge difference in the success of a company.

It has been a while since Jonathan Rodriguez handled a service request for my Beetle. He is my absolute favorite! Service is always busy and Jonathan is popular. I have been a customer over 12 years and there is no guarantee you will hook up with the same service associate. It was a pleasure working with Jonathan again. This was a simple left-rear bulb outage, however, it was caused by a burned-out socket. As always, Jonathan explained the problem, repairs, costs and time duration. The issue was resolved and I was on my way, confident my vehicle received high-quality service. Jonathan has that special touch that makes servicing your car effortless. Thank you Pacific Volkswagen for recognizing exceptional individuals like Jonathan Rodriguez and having them on your service team.

Jonathan Rodriguez has been my service writer for a number of years. When I has a mysterious cooling system problem I called him, and he was on it right away. He kept me informed as the problem turned out to be even more mysterious than I thought. They kept the car overnight and ran many tests, including road tests. Still a mystery. When I picked up the car the bill was $0.0. I asked Jon if there shouldn't be some charge for all the testing. He responded there was no charge because they didn't find the problem and fix it! My car was returned with all the usual checks, tire pressures set, and sparkling clean! I give Jon and Pacific VW top marks. There will be another chapter when the problem is resolved.

I found Ricky as a salesman very relaxed and not pushing me into a sale. His manager was a little more pushing and although I got a great car, I would have liked a little more time to process what was being offered as a lease. He was a little too quick to get me in a car, and wanting me to shake his hand before I can go and run the numbers. A little more romancing of me wouldn't have hurt in the manager's technique. However, I left the dealership with a car purely based off the relaxed, straightforward and friendly nature conveyed by Ricky. He has checked in with me post getting the car, which is a nice touch.

My experience at Pacific Volkswagen was absolutely incredible from start to finish. I was able to go to their location from Mission Viejo test drive a few cars, choose a car, get it financed and walk off the lot with a new lease in a couple hours. Thank you Robert Lozano I???m very satisfied with my new Jetta Rline. I really Appreciate the Follow up email and Phone call to ensure I was Satisfied with my New Car. Highly recommend. The service was incredible, the people were friendly and the cars are amazing.

Aaron did a great job helping me find a car that was in my price range and my style. Jason and Dane helped me get my payment down to what I was looking for and with great warranty. They are very helpful and are willing work with you. Overall the best experience I've had with a dealership and will recommend them to anyone looking for new or used vehicles.

Everyone at Pacific Volkswagen makes your experience a very positive one whenever you go into the dealership, for whatever reason. They make it very clear that they are there to help you in anyway possible. This is my first Volkswagen (always a Honda owner) and I am so HAPPY I bought my 2019 Jetta. Every time I get into my car, go for a drive, go into the dealership, or have interaction with a Pacific Volkswagen employee, it makes me even happier that I purchased my Jetta! Aaron Acosta and John Rodriguez are just two reasons I love Pacific Volkswagen. Aaron was extremely easy to work with and did not push me like most salesmen at OTHER dealerships. Aaron was there to answer any questions, look into anything I asked. He found out what I needed and did not try to push me into a car just to make more commission. Any time I have called Aaron, he has been there to help! John was a pleasure to work with. I had to have a unusual part replaced only my new Jetta and John was very helpful. He made my experience a very positive one. This is the first time at any dealership where the service representative called me multiple times to let me know what progress was made and what was left to do. FAHRVERGNUGEN isn't only a feeling you get when you drive your Volkswagen, it's also a feeling you get when you go into the dealership! Bring back the FAHRVERGNUGEN campaign!