GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE.
ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY
GREAT CUSTOMER SERVICE! Upfront and not pushy. Joann and Bryan were our sales people on a used Mazda 3. Samir and Andrew helped us in finance. I also felt everyone in the building was genuinely helpful and just in a good work environment.
We called ahead after being so frustrated and done with other dealers telling you one thing and then adding on thousands of dollars after making us wait and wasting our precious time. Joann worked on the price and got it to where we needed and kept it there!!!! Amazing! We drove the 45 minutes in friday night traffic to be refreshed with pleasant people and service, and a wonderful car!
These people are the real deal and the opposite of the stereotypical sleezy car sales person. Thank you to everyone at CardinaleWay Volkswagen!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I'm very pleased with customer service at this dealer. Clayton was amazing. I had to leave my car to get service while on vacation. He texted me and keep me updated about my car during the week. I got my car fixed ahead of schedule and they let me leave it there until I get back. Anya was also wonderful and very helpful. I'm a happy camper.
I went in for regular maintenance on my car and Nathan (who sold me my car originally) noticed that I drive a ridiculous amount of miles to and from work everyday & because of this, my two year old car already had 50k miles on it! Nathan ended up getting me a great deal that allowed me to trade in my car for a brand new, upgraded version with a lease deal that totally fits my needs and makes more sense considering my driving habits. Nathan is very thoughtful and really looks out for the customer's best interest. If buying a car from here, always ask for Nathan! I always leave happy and confident in my buying decision after working with him. :)
Jeremy Jones and Zhong Ren were awesome in getting me a great deal. Gave me a above average amount for my trade and saved me a large amount on my lease. They definitely cared about my situation and aimed to help me. Highly recommend this dealer over the others.
I purchased a new RAM 1500 on Oct 13th and it was one of the easiest and best buying experiences I have had. Tyler gave a great introduction to the truck and explained all the features. He knew the truck very well which is not always the case. We took a test drive and discussed a price. My wife and I then left to discuss it, we decided to pull the trigger. Tyler did most of the paperwork over the phone to reduce time at the dealership. When we arrived the truck was detailed and we only spent about an hour finishing things up with Tyler and with financing (sorry very nice guy but his name escapes me). I feel I got a fair deal and the entire experience was refreshing. How they stand behind the purchase is yet to be seen but I will let you know.
Susan Ahn at service made me feel welcomed and she took care of my car quick and showed professionalism. She got my car in for service and got me in a rental until my car was ready for pick up. I was in and out of there when I dropped my car off. I would recommend others to go there.Thank you, Ms. Ahn for the excellent service.
Me and my wife were found in a bind as we had 3 cars 2 of them in where we were negative and did not need. We decided we wanted the new 2018 Tiguan as it met our familys needs. We met the General Manager Roger Chammas he went above and beyond his normal duties to make this deal possible for us. We came from a bit of a distance away as no other dealership was willing to make us an offer we were comfortable paying! After agreeing on numbers both me and my wife drove to make the deal we were handed of to the General Sales Manager Sevan Khajehgian and Our Salesman Jonathan Hardaway. They both made my wife and I feel comfortable with the transaction and were as transparent as possible! I highly recommend VW of DTLA for any of your VW needs! Ask for Jonathan, Sevan, or Roger they will treat you like family!
I have purchased 2011 Tiguan Used. Phenix and Carlos were extremely helpful. They've answered hundreds of questions very patiently. They have helped me to get a great deal. When the car needed some repairs within few weeks, Phenix and Pedro from the Service Dept acted very quickly. And they gave me a temporary car. There are few minor issues, however. The financing person does not explain anything unless you ask him. And he speaks very fast, so I had a very difficult time understanding him.... Also the customer service couldn't find my order. I had to wait about an hour at the shop to get it. Lastly, no one told me that my Tiguan 2011's rare bumper looks different than others, not in a good way. I wish someone had told me about it before I purchased it. It wasn't gonna change my mind, but I'd appreciated an explanation. I still don't know why it's different....
Ryan and Arsenio gave me the same deal I was quoted and where great to work with. Got a great deal on a 2018 GTI.
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