Ross and Ramsey were absolutely FABULOUS to work with! Super kind, very informative and honest. I was a first-time buyer and they were able to give me a KILLER interest rate and a great payment plan for my financing. Both gentlemen walked me through of all the paperwork and what options I could choose from. I was very impressed by how this smaller family-owned dealership conducted business! As I was shopping for a used car, I went to two other dealerships (bigger franchises) first and did not have the same quality experience that I did at Royal Auto. Plus, my 2014 Toyota Corolla S Plus was at an awesome price and the condition is impeccable. THANK YOU Ross and Ramsey!
Mike Upham was courteous and knowledgeable.. He knew the car systems and went through the upcoming inventory to find the car we wanted. He also was very patient and knowledgeable in explaining the buy versus lease options.
Came into just look at the XC40. Met Jeff Williams, and in two hours, only two hours, bought a car and put a down payment on the XC40. These people are considerate, informative and know what is going on. Any issues or questions that come up, the sales manager will jump right in with assistance. The finance "guy" is terrific, informative and helpful. His explanations are in English and he talks with you not at you. People are asking and getting our referrals to Jeff.
The guy in charge seemed willing to sell at a decent price. But they ran my credit (which is excellent) and then basically refused to attempt finance the vehicle even though I was going to put $3500 down on a $10000 purchase.
They suggested I put it on my credit card...
You be the judge of that interaction.
MIKE FLORES! OMG! What can we say bro! You went above and beyond! Great guy, awesome truck, no hassle sale, you brought it to us and we signed the paperwork all in the comfort of our own living room! Easiest purchase EVER! These Guys are simply THE BEST! We'll definitely recommend them to EVERYONE we know! Ask for MIKE FLORES and you'll for sure get the best customer service! See you for our next purchase!
Found the car in cars.com, called and talked to Mike, he was very informative and helpful.
Made an appointment to check out the car.
It was Mike's day off so Tristan helped us.
He was great, have us all the info we needed to make a decision.
We ended up buying the car from then and the entire process was so easy and smooth.
No sales pitch, no pressure at all, everything you could hope for.
If your looking for a car you should definitely check out this dealership!
Good work, fast but wish I didn't have to get new brakes
by heatherltorres from DealerRater.com
December 6, 2018
Good service but since my car is leased I was surprised that I had to get new rear brake pads. One of the reasons I lease is so I will not incur costs such as this. Plus after I left my inflation light came on for one of my tires and I had to stop and put air in it.
Customer service is very friendly. I would recommend they have some leather wipes/cleaning supplies on hand for the interior seats. My seats are a mess (scuffed/dirty from kids hand prints and general wear) and that would be a nice perk. Otherwise, so far so good! :)
Anthony is the only reason I keep bringing my Vovlo back in for service. I am extremely happy with the quality of customer service every time I bring my car into Rusnak.
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