I went to buy a car and came 2 different time and was not able to connect with a sales person. Met Roosevelt Townsend omg this young assistance in making the process smooth was awesome. I am happy to have went back to carmax and got the best deal and excellent customer service.
it turns out that they didnt have the car that was posted on cars.com. that seems to be a trend to keep a breadth of car types even if the car is gone because it gets people to dealership? dont know for sure
Good for buying cars, not so good for maintaining.
by Bargain Hunter from Santa Monica, CA
September 5, 2011
In 2008, my folks bought a new Chrysler Pacifica Limited. The car sales man was great. He knew all about the car and showed us everything about it. The dealership it's self is beautiful and super clean. They also have AWESOME cars inside in which you can sit and mess around in. The overall rating is a 4 BECAUSE, it is so hard to get a hold of these guys to take the car in. We've called 4 or 5 times to only leave messages that have never been responded to, so we are planning on just going there whether they want us to or not!
The entire staff was extremely helpful and made great efforts to ensure my experience was top of the line. Everyone represented Audi well and made sure to enhance the feeling and luxury of not only the vehicle, but the brand. Everything from the presentation to my treatment was in a grand scale. I had filled out a credit application early in the morning before the shop was even opened and within minutes Johnny Azoulay, the sales manger, and Brian Sarabia contacted me. The entire staff knew I was on limited time and did everything possible to expedite my purchase and trade in; by the time I got to the dealership, everything was prepared. Jeremy Bullock was in front of the dealership waiting for me to greet me, which was a nice surprise. He and Johnny made sure I was well taken care of throughout my time waiting. Everyone treated me with open arms and communicated every detail. They met every expectation and went above and beyond, in my opinion. Pablo was very helpful and ensured I understood everything about my contract. Throughout my visit, every person that was working with me ensured I was confortable and checked if I needed anything whatsoever. They were cognizant of my time restraint so made sure to update me on where everythig was during the process. I was able to purchase the car I wanted within an hour on a really busy day. I would return for another future purchase hair because of these guys!!!
Great selection of the European cars I’m interested in. Everyone on the lot was very friendly and Alex took the time to answer all my questions about the car. They worked with me on my schedule since I drove from out of the area.
I bought a 2011 BMW 335i convertible from Carz4toyz. I saw the car online and even though I was over 2000 miles away, Alex was super helpful and helped me out on the transportation part. When I received my car i was super surprised and happy. Great experience, Amazing prices makes u shop from across the country!
Thanks Carz4toyz team.
All along the way, we knew what was wrong, what was being fixed and how much it would cost. Martin is professional and friendly, understanding the concerns of the customer and fulfilling a great experience.
Every time I bring my S60 R into Culver City Volvo for service, they go way beyond my expectations for quality work, customer care, and professionalism. I wouldn't take my car anywhere else. I have 100% confidence in their judgement and recommendations. I usually work with Martin, who certainly knows everything about Volvos, and most importantly, how to deal directly with Volvo USA - with his help, my car runs like new. I couldn't be happier with his service and the great job done by all the CC Volvo technicians. Thanks again for everything!
I was greeted by Martin in service, Martin always provides outstanding customer service, took care of me away, answered all service related questions, sent a courtesy email while i was waiting to let know if i needed anything to respond to the email or call, all work was completed to my satisfaction, always a Culver City Customer, my third Vehicle i've purchased.
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