Juan Torres was especially helpful in my recent purchase of an Acura RLX. He displayed great knowledge and patience as I pondered my purchase. His experience from working his way up through the company helped my comfort level. The friendliness of Juan and the entire team was a good experience.
Juan Flores is the man. My family got our first Acura here years ago and it was about time that we went back for another one. My parents primary language is not English, but Juan was very patient and flexible with the process in helping us get a deal done. I had the opportunity to speak with him on the phone and he was extremely professional and courteous in trying to help us get a deal done.
Once we were able to hash out the details we were extremely satisfied with his efforts and professionalism. He is very knowledgeable and the rest of the staff was extremely friendly as well as I was able to speak with all of them. Thanks again Juan!
My experience with McGrath Acura did not start on the right note but Cristian Dumitrascu (Sales GM) and the service team worked with me until I was fully satisfied. They took my unpleasant experience and completely turned it around and made it an Acura one! Thank you!
I have been looking for a used car for quite sometime now however, no other dealer has come close to my experience to this dealership. I was with Juan, he was very nice and friendly and super helpful he was able to find the perfect car for the perfect price! Go see Juan Flores if you need a car.
They were professional and respectful from beginning to end. Our salesman, Hunt Hamill, made buying a car fast, fun, and easy. No pressure, no games, no unwanted dealer-installed options. This was the third Acura dealer we tried, and wed definitely go back.
The people in the service department are very nice. They fully explained what service would/could be done on my car. In the end they did not need to do all the work that was initially planned - less cost to me. This tells me that it is an honest dealership as I would not have known what was need and what wasn't. Will definitely go back.
Excellent setting and no hassle purchase and dealing with Edgar. Very surprised to experience such a smooth handling of vehicle purchase at an EXCELLENT dealership in this day and age. Mike in Finance was superb and so easy going gentlemen! Came away with excellent customer experience so much so that we would visit this dealership again for vehicle purchase even though it an hours way away!!
I visited Napleton's Schaumburg Mazda based on a very appealing cars.com post of a Honda CRV. We were unsure of having to drive a hour to get there but the price and the way they followed up instantly after requesting more information made us feel more comfortable taking the drive there. Upon arrival we were instantly greeted by Jarek Muszkatel, who I want to point out is an excellent salesman and Jonathan Proano, the sales manager who also went above and beyond to make everything as smooth as possible. We inquired about the vehicle, and after inspecting it, it was exactly as described and exceeded our expectations. We took it out for a test drive with Jarek and as soon as we got in the car he have us tips on what to look for and what to listen for when drive testing a car, it was basically the same thing we were already looking at but coming from the salesman was more reassuring he even offered a longer test drive if we wanted more time to listen to the vehicle. We were already happy with how the car looked and how it drove and after visiting dealer after dealer we knew weren’t going to find better.
The paperwork process was a breeze, there was a couple things we had to figure out but Jarek and Jonathan were very understanding and worked with us all the way through. I could not be happier with our purchase and highly recommend Napleton's Schaumburg Mazda.
Manny my new sales guy was amazing. He treated my wife and I like family. He made the options available to us so clean and concise. He explained every point and change in the car purchase to us. He left room for asking questions when we needed to do so. Manny was the best!! The finance guy was cool with explaining the details of how and what was needed to be done for the our new vehicle. It was a pleasure to work with him too.
I worked with With Emily back in August to replace my truck, she was great. This week my mom needed to replace her car. Since I had such a good experience working with Emily I went back to work with her again. She was great, she helped us find a 2017 with low mileage that was a good fit for what my mom was looking for. If your in the market for a new car or truck check out Chevrolet of Naperville and work with Emily.
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