Stevinson Lexus of Frederick is OUTSTANDING!!
December 3, 2018
I had the pleasure of meeting Chris Rogers approximately 5 years ago. At the time, the very specific Lexus I was looking for was not in Stevinson's inventory. However, Chris took the time reviewing a similar car, and that information proved to be invaluable to me to eventually find the very tricky-to-find car I was looking for. Fast forward 5 years and our family's search for our next car...there was no doubt I was going to check with Stevinson again, and specifically see to it that Chris was involved. I'm so glad that I did! When I made contact with Chris again, he actually recalled who I was, despite the fact that we couldn't do a deal 5 years before. Phenomenal!! My experience working with Chris this time was more outstanding than I expected, and more outstanding than the Lexus vehicles he shares with his customers. I'm a very particular buyer and I knew exactly what I could or could not agree to in order to complete a transaction. Chris was equally transparent and THAT made the car-buying experience a true pleasure. While Chris deserves many accolades, the same can be said for his sales manager, Dave Alengi. With the used vehicle I selected, Dave was involved in addressing some of the detailed requests I had, and he was extremely patient and understanding in doing so. I'm extremely grateful for Dave's involvement in this transaction. I will also mention Anthony Munoz. Although we only spent about 20 minutes together finalizing the deal, he was fantastic. I've never completed an auto transaction so quickly and easily. Thank you, Anthony! Thanks also to the detailer Tony who helped make my used car look like new, and the folks in the Parts Department, who are helping me in my pursuit of a tricky piece for my other Lexus. Once again, these are outstanding representatives of Stevinson Lexus who work very hard for the customer...and it shows. To be clear, Stevinson Lexus has a full staff of team members who make the customer experience what it should be. From the folks I've dealt with in service and parts over the years, and now...with the sales team...I know that there is an obvious commitment to the customer from Stevinson Lexus of Frederick. I'm extremely grateful for that and look forward to purchasing more cars in the future. To everyone on the team...my very sincerest thanks! Rick W.