The people who work ALC.inc are as good as they come. Very professional. Helpful and caring. The best time buying a car, I ever had. Salesman Mike and Kathryn in finance were the people who helped me. They did a great job.
Amazing experience! I purchased my first car this past weekend and they were more than helpful and accomodating. Everyone involved provided top of the line customer service and treated me in such a respectable manner. As a first time car buyer, I was reluctant and unsure about the process, but the salesman and finance manager went above and beyond to make this a great experience for me. I feel confident they were doing best by me - making sure i got low interest rates, the best deals, etc. They went the extra mile for me and it does not go unnoticed and under appreciated! If you are going to Audi Atlanta i recommend asking for Adam for sales and Lee for finance.
Visiting Audi Atlanta was a wonderful experience coming from a history owning of Mercedes and Toyota cars. I did not believe I would have walked out of there buying a 2016 Audi Q3 Quattro the same day as test driving it but my boyfriend was right, I absolutely loved it! I test drove other cars while there but the Q3 was perfect for me. Davian Quinn and Michael Gerbick were so helpful and considerate and really made it a memorable experience. Furthermore, they have both continued to amaze: from assisting my boyfriend and I with putting on roof racks to repairing minor defects on the car at no charge. I am more than grateful and humbled to have had such kind, attentive customer service.
This was the second time I had visited the dealership. Greeting by the staff was great and warm as you would hope to see with a front-line organization. Recognized that I was in the system from the first visit which appeared to assist in getting a Sales person assigned. I had used your web site and others to research and learn about the vehicle, options and ratings against the top 3 vehicles being considered (Q5, GLC, F-Pace). A bit informed but still looking for support from the Sales team with exploring inventory options including what may not be on the web site and learning more about the vehicles 1st hand. Ryan Asmer assisted us during the visit with looking at several vehicles after we had discussions around what we were considering with a Q5. We were afforded the opportunity to take a vehicle out on a relaxing test drive which gave my wife the opportunity to be exposed to the Q5. The sales process was without pressure which was refreshing. Ryan worked up numbers which moved us from test drive to lets explore making a purchase. The negotiations process was not extended and did not require multiple hand-offs or others coming to the table to tell us why a price adjustment could or could not be done.
This is what car buying and follow-up service should be like
by Gret Experience! from DealerRater.com
November 11, 2018
Called ahead for service appointment on my wife's Audi Q5 55K checkup. Everything from setting up the appointment to leaving the dealership was fast, efficient, and super friendly. David Maddux in the Service Dept was waiting for me when I arrived. He quickly recorded my info, , covered what was to be done on the 55k checkup, explained every question I had in detail, answered a few questions about the new Audi's, and made sure I had everything I needed as I waited upstairs. He made the experience go as smoothly as possible. There is a reason I drive two hours from the north side of Athens! It's people like David who make the journey and wait worthwhile. I was also pleasantly surprised to hear my car was ready 2 hours before the estimated time. Overall a great experience!
Made it very easy, pretty quick, nice amenities at the dealership. Would recommend. I dread car buying but overall I was very pleased with this experience. Just hope they continue the good service now that I have bought my car too :-)
???Conducting business with Audi Atlanta is very simple. I initially scheduled the appt online. I called in because I had to change it twice. AA is very accommodating so rescheduling was a breeze. The dealership is comfortable so I waited for the work and repairs to be completed. Mr Duberry continues to provide the exceptional customer service that Ive become accustomed to so the experience continues to be amazing.???
I would not recommend Ryan Russaw. The very first question he asks is about price and not features. Also, initial email contacts I would ask questions but never get a response. Only about the ridiculous car price. He's one of those "The best we can do" kind of seller. If anyone is experienced with negotiating, that's the first sign that you are dealing with a seller that has no personal care for your needs. Also, he'll send an email as if you have time to respond back and if something sells he'll just sit there and constantly remind you that he emailed you. Seriously, if a car sold it sold, move on and learn how to sell the next car. No need to sound like a broken record constantly reminding you sent an email.
“Conducting business with Audi Atlanta is very simple. I initially scheduled the appt online. I called in because I had to change it twice. AA is very accommodating so rescheduling was a breeze. The dealership is comfortable so I waited for the work and repairs to be completed. Mr Jermaine Duberry continues to provide the exceptional customer service that Ive become accustomed to so the experience continues to be amazing.”
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Pros: Quick response. They provided CARFAX, additional car pictures and information about previous repairs. Price was reasonable. Easy to apply for financing on their web-site.
Cons: Narrow parking space. They have lots of cars and I couldn’t park near the office.
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