Great customer service wasn’t really in the market in buying a truck but Christmas around the corner got my wife her dream truck Adolfo understood our financial budgets and worked with us to get the best deal and I highly recommended you guys to ask for Adolfo Cervantes when you guys come to this dealership
Will be back next service, great staff, very polite, store was clean and loved the showroom. I love the video text that showed them working on my car most definitely ahead of the others with this technology. Thanks
I was pleasantly surprised how easy my car buying experience was. Valentina was professional and honest and I felt I was buying a car with a knowledgeable friend. The dealership itself was spotless and I know I won???t dread spending time there for car service in the future.
This dealership provides great service. Got tired of the hard sell every time I went to another local dealership. Only thing I think they could do better is the waiting area. Another dealership I used to go to had theater type seating and desks with chairs to work at. When you are waiting for your car for 2-4 hours comfort is nice.
I've had around 20 vehicles in the past decade or so. My experience at Continental Audi was everything you would expect from a highline dealer and more. My Audi Brand Specialist, Gonzalo, was incredibly knowledgeable and attentive without a trace of pushy sales tactics. He and the Business Manager, Josh, did a fantastic job working with me to get the deal done remotely as I don't live in Chicagoland. I had originally asked to have my credit app sent to a specific lender that I have a relationship with, and Josh was able to save me over 1% on my interest rate after he called me to let me know a different lender had been more competitive with rates lately. That man knows his stuff!
I purchased a CPO vehicle, so I definitely was not a big spender as far as Audi customers go, but the dealership treated me like royalty.
Thanks for a smooth transaction and a beautiful car!! Go see Gonzalo!
Mike is extremely knowledgeable about Mercedes models. He is very prompt with questions and responses and follows up. A pleasure to deal with. The two vehicles I was pricing out were competitive nationally.
My experience with Audi Exchange and my salesman, Stuart, was excellent. Stuart was very helpful and knowledgeable about the car as well as taking the time to make sure I understood all the features. I plan on using the dealership for any and all my car needs.
I was thoroughly satisfied with the way that the Autobarn Countryside Service & Parts Team worked together to ensure my 2009 Passat was ready for Winter. Swap of the Winter Wheels & Tires was seamless as always thanks to Brien Akers inventory management skills. The oil change was routine amd Bob advised me that I had a couple of minor issues that needed attention to which I had him take care of one on this visit and will most likely attack the second on the next visit. Drop off and pickup were smooth and this time I even grabbed a snack from their Customer area before browsing the showroom. Joe
I have been burnt 2 years ago on a car that i purchased locally here in Massachusetts. I have been very stressed out on shopping for a new vehicle. Once you loose the trust in car dealerships its very hard to gain! about 4 months ago, i made contact with HAUS OF IMPORTS and they truly made me believe that there really is good people out there doing honest business.
What a wonderful company.
I called to ask a question on a BMW they had, fast foward a few days later i was driving it! They spoke to me over the phone, Emails, Texts, face time and even went on a test drive for me while i was facetiming them. I mean, its really that kind of Dealership! It was like i had a close friend in the chicago area looking over the car for me! They were brutally honest. Somethings they pointed out i didnt like (Wear and tear) on the vehicle but thats what you get when we are talking about HONESTY.
I was so comfortable with the interaction between me Mike and Roni that i decided To buy the car siteunseen. They shipped the vehicle to me in just a few days and when it arrived it was exactly what i expected, picture perfect. They mailed the title out the very next day; everything was went smooth. This is a true dealership that has years of experience under their belt. Definitely In business for the long run.
Thank you again Roni, Mike, and the rest of the staff. I sure hope the company continues to grow because this is what car buying should really be. I cant wait till the time comes to buy my next one.
Smooth Sailing with Sam, Chris and Thijs at the Autobarn
by NMott from DealerRater.com
November 25, 2018
I was interested a pre-owned Acura that the Autobarn had for sale. I had discussed the car with one of the sales managers, Jonathan, on the phone the day before, and had done my research. I called the morning of our visit and spoke to Sam to arrange a test drive. When we arrived, our salesman Sam was waiting for us, and the car was prepped for our test drive. The car was as described on their website - no surprises. We decided to purchase the car. The whole process of negotiating a sales price and valuing our trade was really easy and smooth. We never felt the pressure that is common at car dealers. Their finance person Chris got us a really good rate on our loan, even making calls to people he knows at the various local banks. We are very happy with our experience at the Autobarn.
Accomidating my changing car needs & provided practical opti
by Kathleen VanDam from DealerRater.com
December 4, 2018
Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I???m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through ???pull forward??? option. At the same time I have many new safety features but maintained all of my ???premium??? package with Audi care and tire & rim program.
My son was looking for a 2011 BMW we drove to Bridgeview dealt with Andy great experience. Dealt with some other dealers that I would never buy from but I would buy from Ultimate Motors. Andy was great.
We received excellent service from Calvin on our first visit in with our 2018 Q5. There were a few recalls that were taken care of as well as oil change and realignment. The work was done on schedule and I love the Uber provided after drop off.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
First time buying online. Great communication throughout the whole process made me very comfortable with my purchase. I will recommend them to all my friends.
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