This was the best car buying experience I’ve had. I worked with Neal Sims who was knowledgeable and considerate. Made me confident in my purchase.
Recent Q5 Purchase
by Anonymous but Real Buyer from Clearwater, FL
January 5, 2019
Fantastic Car! I think the best value for money in the luxury crossover SUV segment, its real competition is really the BMW X3 (which I did not test drive). Really purchased for its safety features, but plenty luxurious and the drive/engine is fantastic, esp. in sport mode. Granted, first audi (or german luxury vehicle purchase) but could not be more thrilled!
THIS IS MY FIFTH PURCHASE / LEASE AT WEST SIDE - MAURA HAS BEEN MY SALES LEAD EACH TIME , HER CAR KNOWLEDGE IS SECOND TO NONE , PLUS SHE HAS A HANDLE OF ALL THE LATEST LEASE PROGRAMS . SHE IS THE BEST !
Very modern, with a lot of technology.
by RSMar from Orlando FL
December 26, 2018
The digital panel, is awesome! The “boat handle” is pretty and modern! The exterior with the new led lights looks pretty good in the night! I love this car!
The folks in service were all pleasant to interact with, from the smallest thing to going over the status of my vehicle and what services were needed and/or recommended. Clean, friendly atmosphere. They were the wonderful balance of knowing they were there for me, but never intrusive. Thanks!
A good experience with the crew at west side. However, I Am not impressed with this requirement of a 25 word minimum in order to submit my survey.response. Please inform Maura that I am impressed with her professionalism. MWKELLY
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
2018 Audi Q5
by MariaB from Dade City
December 18, 2018
Love our 2018 Audi Q5 Premium Plus 2.0T. It's a versatile vehicle for driving around and hauling stuff. The back seats fold very easily. We were reluctant to get the 2.0T fearing that the car was going to be underpowered but it's quick off the drive (even from the auto engine stop), agile, and sure on the road. No worries with speed or acceleration. As a bonus, we have been getting 28mpg on long stretches of hwy! The extra leg extension provides comfort and support on long drives. The perforated seats are great for cooling you off and the hot leather. The car has its usual safety technology features, but we're very impressed with the back up camera. The angle is so wide that I could see around a F350 truck or large vehicle to backup safely! The back lid can be programmed to any height which is great for shorter folks like me and of course I can open and close with the wave of my foot. The steering navigation display/MMI suite is awesome. It can take time to get use to the functionality but once you figure it out, it's hard not having it, like the hands free texting. The only issues have been the minor electrical glitches which Audi issued a recall. It took 5 hrs to fix so I was given a Q3 loaner. Overall, it's an awesome car.
Leo Guzman is the best! He goes above and beyond, working tirelessly for all of his customers. I have never worked with a dealer that was more down to earth and cares so much about making the customer happy. Thank you Leo!
HUD windshield bad design
by Ron C from Durango CO
January 10, 2019
The more expensive model with heads up display uses a different windshield that passes excessive passive solar heat and places reflection at eye level driving. Not a good vehicle unless you are working on your tan or need an additional heater. A/C on full when driving on 70 degree day in Colorado.
I gave this company a five star rating because they did as expected, I wanted to buy a truck and they sold me a truck while being very helpful and friendly.
Best Value in It's Class
by JMull from New Ringgold, PA
January 2, 2019
After much research and dealership visits, I found the Audi Q5 to be the best in it's when compared to Volvo XC60, BMW X3, and Jaguar. Jaguar was completely out of price range compared to what was already loaded in the Audi Q5 and had what I believed to be an outdated infotainment system, it was not very user friendly. Although I liked the Volvo and its technology, I felt the design of the car to be underwhelming as well as being a slight grade in finishes below the Audi. As for BMW, the ride was just as smooth as the Audi, however, the BMW did not have the quattro handling system (neither did the rest) like the Audi. The Audi came with the options I wanted at a $2-3,000 less MSRP than the BMW. Also, a BMW with the no run-flat option tire is not readily available on the dealer's lot and has to be searched for or factory built. In all respects, the Audi Q5 just came out on top and the dealers were more willing to make a deal than the other brands.
Outstanding experience. About as quick and easy as I have ever had buying a new car. Great new facility and friendly and fun staff. We love our new Audi Q7 and look forward to enjoying it. Thanks to everyone there.
by Bearsfan85 from Pharr, Texas
December 20, 2018
Bought the vehicle for my wife as a birthday gift. I have never been one for Audi though I’ve never owned one. Here’s the big but, I’m impressed with the quality, attention to detail, fit and finish, performance, ride quality and handling. It has it all and does it all very well. Now this is coming from someone that has worked in the service side of a Chrysler (aka Fiat Chrysler) for almost 20 years as a technician and shop foreman as well as a manager at a Gm dealership for 3 years. So I’m not easily impressed with vehicles. Even though we also sell Alfa Romeo (Stelvio) and is a good competitive model to the Q5 it’s still clear the Audi Q5 is the benchmark. My only complaint would be the lack of a touchscreen infotainment system. Come on Audi! Even a fiat pop has one. Overall the 18 Audi Q5 is a very well built vehicle. In a rapidly growing segment the Q5 is leader of the luxury pack. Compare them all and you’ll see package for package you can’t beat the Q5 in price. The Audi virtual cockpit is icing on the cake
New facility to that is awesome to be in with giving preps to the Twin City area. A happy customer. Melissa Irwin was great to work with. She explained the inventory on hand with knowledge, and no pressure to purchase was greatly appreciated. Everyone we were associated with, were top notch!
They have a nice selection of new and used audi's at competitive prices, and most of their cars are kept in their indoor showroom which was a plus during recent cold weather. Jen was very helpful and took me on several test drives to help me find the model of audi I wanted. We ended up buying a low mileage q5 for a good price and are happy with our experience and purchase.
Firstly, I was introduced to Hugh Bealka on a very busy Saturday. I wasn't intending on buying an Audi, but just browsing. After Hugh showed me the Q5 and going on a test drive, I was convinced that this might be the one. I was also looking at a new Lexus sedan. Thinking through it more carefully, I wanted to stay with an SUV and AWD. My wife and I proceeded with the Q5 purchase and Hugh was nothing short of fair, professional and genuine throughout the entire process. The dealership is spectacular and clean. If you ever want to consider a beautiful, excellent dealership, go to Audi of Maplewood and ask for Hugh. You will be very comfortable with the full process as Hugh will show you.
This is the 4th Audi we have leased
by ALeeS from Ballwin, MO
January 10, 2019
Excellent quality inside and out. A pleasure to drive. Great service from West County Audi. Performance exceeds my expectations to the max. Like to be seen driving this car.
they gave real description for the car on phone call, and I found the car on ground as it is described, I came from state of Wisconsin ,to Minnesota ,and the stay with me till 8:30 pm and moreover ,this is the 1st time unlike the other dealer ,they put the tank FULL of gasoline !!! which save me time to fill the tank on that heavy snowy day which I have to return home soon with 1:30 hour trip .they answer all my questions
by "only drives Audi's" from Minneapolis, MN.
November 24, 2018
Steve Mahoney was great to deal with. I was looking at a used car that did not have any warranty on it. I told him I would buy it if it was certified, and so they were able to certify it for me. So, I bought the car.
I really love the car. It drives very Smooth!
Excellent Experience as Expected from St. Paul Audi
by l/SJS from DealerRater.com
November 13, 2018
We received great service, as we have come to expect from our previous 10 years experience with Joe Bergeron, and have referred others to St. Paul Audi. The entire process was smooth, including working with Matt Snaza, business manager and the continual follow-up from Dan Cooney, the general manager. We are also always impressed with the service department, and the availability of a loaner car if needed. A sophisticated business organization.
9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opinion - Too long for a 5-10 minute check. After 1 hour I had to see what status was...Last oil change same, slow service...
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