Our journey of searching for a used Audi Q5 began more than 3 months ago. Our 1st experience was w/ Robert who helped my wife and I on the 2012 Audi Q7. Although it didn't work out, our experience was nothing short of amazing and the right at-home feeling.
Fast forward to 3 1/2 months later on June 9th, destiny brought us back to Audi Grapevine from a completely unexpected plan. We were on the way to another dealership to close out a deal w/ BMW X3, we stopped by Audi Grapevine to check out a new positing for an 2012 Audi Q5 without much expectations.
Vincent stepped in and created the best memorable experience for us. This Audi Q5 is a Prestige package that offers all the features we've been looking for. He enthusiastically showed us all how these features, MMI for example, work. He was also extremely friendly answering all the questions we had and reached out to Jameson, his manager, for additional information. Finally, he coordinated w/ the service department to clean the exterior and interior of the car like new b4 handing the keys to us.
We've been extremely happy w/ our 2012 Audi Q5 car. Our dream car could not have happened without Vincent's enthusiasm and Jameson's willingness to work w/ us. You guys rock!!!
Thanks so much for bringing our Audi Q5 wish come true,
Luis Melendez was very knowledgeable and efficient while still being personable and friendly. He made the whole experience easier and exciting - just like getting a new car should be. Everyone at the dealership from Sales Mgr. Rick Norris, Carlos Hernandez in Finance, and John Dinh, Tech Specialist, were interested and friendly. We would definitely recommend this dealership and especially Luis Melendez.
Since the first conversation, Keith was very helpful! Answering, all my questions, etc. When we got to the Dealership, he was Gentleman from the first handshake! He spent as much time as we needed to feel comfortable about our purchase! Keith, even helped us with directions to motels and restaurants as well!! I have called Keith during the sale and ALWAYS responsive with in an hour!!! I will definitely, recommend e-one car to my family and friends! Thanks, for the EXCELLENT service! Thanks, Keith From your Arkansas friends!!! Steve and Jacque Zimmerman
These guys did everything possible to get me into the the car that I wanted from the start! It wasn???t easy as a first time buyer but they did the necessary leg work to get me in the car I wanted and make me a happy Jeep owner! Couldn???t be happier with outcome! Thank you!
Steve was great to work with. Professional, responsive, prepared, and trustworthy describe my experience with Auto Centrix. I flew in and took delivery at their location and would do business with Steve again. The car was exactly as advertised and the paperwork was a breeze.
Frendlinest, professionalism, effectiveness. Willingness to listen and solve. Timely feedback and communication. Presentation and knowledge on a particular model. Patience and politeness,Ooverall representation of a dealership
Best experience I???ve had in car shopping with Hector
by Skywalker69 from DealerRater.com
August 21, 2018
Our sales person was Hector and the experience of purchasing a car through Volkswagen Honda is one of the best experiences that I???ve ever had and I would most definitely buy another car there again Hector was great
Everyone they're treated me with the utmost respect very professional wonderful atmosphere very courteous communication was top-notch would highly recommend and Justin was fabulous. Delilah was very sweet and very professional.
Not sure why I can't change my previous review directly, but I will update wit a new one. I was contacted by the Service Director and we re-scheduled my service for today. Everything was flawless, was impressed with the efficiency and professionalism of my service advisor, Justin Holt. If this dealership keeps this high standard of service, they might become one of the best in North Dallas. Thank you, guys!
Was skeptical to drive 100+ miles to buy a vehicle but no regrets, everybody was really nice and very friendly. Michael Redd, our sales guy was awesome, professional and not pushy. He made sure we got the Q7 we wanted! He answered my numerous calls promptly before and after the sale. Highly recommended. A great asset to the Audi family.
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