So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
very testingly good. it found it interesting how they did...
by Manojshara from DealerRater.com
September 26, 2018
very testingly good. it found it interesting how they did what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I could customize my ride and get personalized service. for future reference I would love some bucket seats to be there
I live in the South Bay area and I drive to Pacific BMW...
by V_Manta from DealerRater.com
September 26, 2018
I live in the South Bay area and I drive to Pacific BMW for sales and service needs. I has been with this dealer since the mid 80's and have purchased all my BMWs from them. Whether in service or sales, I am treated with respect and honesty, which I value most, especially these days. I highly recommend this dealer.
great service. got a loaner without an appointment in one...
by lomike from DealerRater.com
September 26, 2018
great service. got a loaner without an appointment in one day. i thought their pricing is okay and not too bad and got a free car wash too. All bmw service depts are pretty expensive to start with. I also test drove 5 different cars and love the new building but parking is tough to find around brand blvd. area.
I had a very positive experience at pacific bmw when I...
by ch_jpm from DealerRater.com
September 26, 2018
I had a very positive experience at pacific bmw when I decided to buy my first bmw. The salesperson was extremely upfront and honest regarding my questions and concerns. Even when my car needed to be serviced, the entire process was very smooth and I received a loaner car without any hassle. I look forward to my next car purchase at this dealership.
Just leased 3rd BMW and I couldn???t be happier. Top notch experience and best price!! Found the exact trim I was looking for and price far better than the competitors. Thank you Michael! I???ll see you in 24 month!!
The most pleasant experience buying a car in 58 years! I usually dread it, but this was actually enjoyable! It took under 2 hours! Staff is amazing and Don Engle is the guy to go to! Very professional and knowledgeable. Don???t bother shopping around if you want a BMW. Century West BMW is the only dealership you need.
Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I???ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn???t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!
Century West BMW is an awesome place to get your car! I???ve gotten my last 5 cars there & the service is bar none the best out there! Had my car serviced today; they put me in a bmw loaner and my car was done and washed within 3 hours! Can???t say enough about how precise and accommodating they are!
This dealership was fast. Our service advisor was Allen Yadegar, he was very friendly and informative, kept us in the loop and explained the details of what was being serviced on my car. I will defiantly return to this dealership for future servicing. Thank you
Outstanding job. Timely, courteous respectful informative , they were overwhelmed with custimirs and unexpectedly kept their commitment to our appointment time and returned my car in a couple of hours with a full service and warranty work performed with no hassle
I came to Shane’s to look at a car I came across online, and the moment I started talking to these guys, I knew I would be purchasing my first car from them.
They went me through my options for budget and my credit at the moment, and I had a dilemma between buying a dependable car or one that’s more enjoyable. They recommended to go with Toyota Highlander, which after hesitating a bit, I did. Shane helped me get my first car loan, which I new wouldn’t be easy with my fresh credit.
Four months later I’m so happy with this truck, drove 15K miles already all over the country, doing just regular service. I’ll need a bigger truck soon as I just bought an airstream trailer, and I’m checking Shane’s inventory regularly, as they are the only people I want to have business when buying a used car.
The Hornburg Dealership in Santa Monica deserves 10+ in overall satisfaction! Knowledge and Professionalism is what i personally admire the most, their easy going and well experienced sales associates can assist you in all areas regarding the car you are to purchase or lease as they recognize the needs of the buyer.
Thank you guys!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.