My salesman Kyle Harrell has given excellent customer service from the first time I walked into the dealership. He ordered me a new vehicle and has kept me updated throughout the whole process. I never felt high pressured to get anything other than exactly what I wanted, that includes the final paperwork with the Finance Manager.
I shopped online for for a certified used BMW for several weeks. I found a car I was interested in and went to BMW Northwest to see the car. I was outside looking and Larry came out and introduced himself, asked if I had any questions about the car and if I wanted a test drive. After looking at the car I decided not to buy it, Larry gave me his card and thanked me for looking. A few weeks later I found another car online at BMW Northwest, went in to see it and Larry came out again, remembered my name, what I was looking for, and we went on a test drive. I ended up buying the car and I love it.
This is the second used BMW I have purchased from BMW Northwest and I won't buy a BMW from anyone else. Every employee is a professional and their customer service is unmatched. Larry Williams is THE BEST person to work with! No pressure, just a very patient, personable, informative, professional!
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
Found the car I was looking for with no hassle from sales personnel. Buying process was easy ( shout out to Danali financing ). Surprising that friends knew about them and had good things to say about them.
Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
Michael was hands down the most professional, experienced, patient, and understanding sales person with which we interacted during our search for my wife's dream car. We visited almost every BMW dealership in the greater Seattle area and Michael was the best. Highly recommend. We will be back.
Dru and Patric were great to work with. The car I traded in was a little undervalued compared to the price I paid for the car I bought. But overall a good experience except for having to buy a second key from the dealer afterwards since the car came with only one. Those keys aren’t cheap but maybe there just wasn’t anymore room in the deal for them to provide that for me. As I said the deal was still good but not five star.
My car was overheating on my way to work, and I managed to get to BMW Bellevue. They got my car into the service line, quickly diagnosed and discussed my options, and repaired effectively at a fair price. Recommended.
I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
The entire buying experience was unlike any car buying experience I've ever had! Friendly, knowledgeable, honest, helpful and accommodating! I called to ask about an SUV I had seen on Cars.com and Mark went out and took pictures of it and texted them to me. He then had it ready for me when I arrived to test drive it. They let me take it for a test drive by myself (!) which is so awesome, because I wasn't all nervous about someone watching me drive. I came back and talked with the financial people. I made a reasonable lower offer and they agreed to it. There were some scratches under the door handles and they buffed them out. The final meeting with the financial gentleman took like 15 minutes. No hard sell on buying a warranty or anything like that. The best/easiest car buying experience I've ever had. Classy guys!
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