I just bought my Outlander a month ago. I was very pleased with the service I received at that time. I brought it back in to have a trailer hitch installed and once again, stellar service. This is a great place to buy a car!
Bought a car a year ago from Mike, very friendly and helpful in the buying process. Took the car back a year later due to some computer problems, spoke with Dan about the situation and he was extremely helpful in getting the situation resolved, even offered us his own vehicle to use while ours was being repaired! We spoke with him about needing a new Van for our handicap children and all the specifications we needed. He said he would get on it and find us what we needed. A week later he had a van for us! He introduced us to Chuck his Ford Specialist to walk us through all of the new vans features and capabilities. He was wonderful! Very kind and helpful through the process , felt like he was very genuine. We appreciate all the time and attention that Dan, Mike and Chuck took in the whole car buying process. Thank you!!!!!!
I located a specific 2017 Expedition EL at Porcaro Ford and Shawn Moore quickly responded to my online inquiry. It is an 8-hour drive between me and Racine, but Shawn did two separate FaceTime sessions with my wife and me and was always responsive to my follow-up questions. Nicole in Finance was also very helpful in helping arrange my financing. Quality vehicle...fair price...good customer service.
I would like to take time to thank Chuck Rizzo for a great car shopping experience. Everyone was helpful in making sure that everything was done to get me into my new Ford Escape. I would recommend them to anyone!
Chuck Rizzo was a great partner to get a deal done. No pressure, and very informative. He made it easy, and I would buy from them again! We drove all the way from Lake County IL.
(full disclosure: I am a Cars.com employee)
by Ken J Mount Pleasant, WS from Mount Pleasant, WS
November 23, 2017
I had my front brake pads and rotors replaced on my 2003 Ford Focus wagon on 11/21/17 after 14 years and my brakes work like new once again. At a fair price.
I have been coming to Porcaro Ford for servicing since I bought the car new. I have always been very satisfied.
Friendly and courteous sales people and the new lease went easy. Luis did and outstanding job showing me how my new Arcadia functions worked. The car was cleaned and ready to go when I got there. Thanks everybody at John Paul???s Buick.
John Paul dealership made shopping for a new car very easy and hassle free. We were quickly invited to test drive the vehicle of our choice and we were provided a fair purchase price without hours of negotiation.
Throughout the discovery and then purchase process, John Busse was informative, knowledgeable, and willing to patiently work with me to identify the best vehicle and purchase options for me. Once I picked up the vehicle, he spent additional time helping me get familiar with all its features and gave me the assurance that I could call whenever I had additional questions. This was a great experience...easy, no hassle.... and I love my new vehicle!
I've never in my life had such a wonderful experience at a dealer. Nor any repair shop. They sent a text reminding me of the appointment. Upon arriving, I was puled into the receiving area. The service manager (I forgot both their names) can out and knew why I was there. I mentioned a couple other things which were bothering me. They were excellent in communication about what they found and the additional costs. I had made the appointment as the right front passenger door was stuck in "superlock" and would not open. I mentioned that the brake light on the dash would not go out. They installed the correct front brake pads and rotors and installed the wiring for the wear sensors. They also did a full vehicle check and found a couple other things which will be addressed at a later date.
It now has the correct parts and works much better.
I will be visiting again to address the other issues.
Knowledgeable team of professionals who work together to fully satisfy your purchase experience. Thank you all!
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