Great experience from start to finish! During the test drive, I noticed a noise in one of the front wheels. My salesman (Mike Khurshid) noticed it too. He said he would have their service dept look at it the next day. He called back to say that the tires were mismatched, so they put 4 brand new tires on the car (no additional charge). When he drove it again, the noise was gone. I was just going to pick up the car, but he insisted I drive it again myself to make sure the noise was gone. This was a small sale for CarMax, but everyone there made me feel I was the most important customer they had that day. I left with my new car, and a handful of Mike's business cards to give to friends!
The store is very nice as well the people that works there. The transaction is quick and make it ease. The store help me take care my car rental return. They offered me good snacks and good hot coffee to relieved me from a cold winter. The car I bought is very good very clean and looks like new. This is one of my satisfaying purchased I made in life and I definitely recommend this store.
I was thankful that Adam was not like the car sales folks I have encountered in the past. He was available to answer questions for us and simply provided us with the path to purchase the vehicle we had selected.
Prompt response and no haggling brought us to Germain
by TripletMom from DealerRater.com
November 29, 2018
To save time for the used vehicle I was looking for, I reached out to several dealerships online at once. Adam at Germain was quick to respond and pleasant to work with before we even arrived. Meanwhile, other dealerships with more mileage at a higher price point were playing games. Big turn off! Adam earned our business. Everyone at the dealership was very pleasant and accommodating to my 4 year old triplets to help keep them entertained on a busy day at the dealership.
Physical building and amenities were very nice, better than most dealerships. Overall very good customer service by all staff. No complaints and I can???t think of what would have made things any better or easier.
This was the best experience I ever had buying a new car. We made the deal via email and phone. They didn't change the deal or try once we agreed. So many dealers try that once you arrive, with an oops we made a mistake stuff. Not at Germain, Brad's word was gold. He also did not short cut explaining the features. When I forgot some in a couple days, he emailed back right away, and offered me to stop in and go over things again. Very professional and helpful all the way, a service after the sale guy. Very happy with this dealership thus far, and the salesman.
Recently came to Germain to look at an SRX, they have a great selection, and worked with Brad M. He was great to work with, helpful throughout the entire process and even installed the front license plate. I would definitely recommend Brad and the dealership if you are looking for a new car.
Everyone was friendly and made process for purchasing a new vehicle easy. Place was very nice and clean.. Adam Gentry was awesome and has great customer service skills.. I would recommend him as a salesperson for anyone
Adam Gentry was a pleasure to work with, courteous, professional, and knowledgeable. He was prompt to respond to questions and went out of his way to make sure details were handled smoothly. Starting with my first visit to Germain Cadillac to get information and continuing to the delivery of my new vehicle and subsequent follow up calls, Adam was there to ensure my experience was top notch. Ashley was always kind and welcoming upon arrival to the dealership, she gives an excellent first impression to customers!!!
After looking far and wide for a few weeks and even after a follow up call from Adam (vehicle availability/request a quote) we were able to get it done. Schedules didn???t mesh but that didn???t matter, Adam was there on his day off to complete my deal and get me into the vehicle I desired. The dealership was outstanding, the creature comforts of their setting with the lounges, aesthetics and great associates make this a must visit place. Have already shared my experience with family, friends and co-workers highly recommending Adam and his team. When shopping for a vehicle, I educate myself with the vehicle I want prior to visiting any dealer, therefore, my experience isn???t about the vehicle. It comes down to interaction with those responsible for selling the vehicle. Adam hit it out of the park, from an understanding on that initial call that I had a conflict to meeting with me when I had the time on his day off. The personal relationship with Adam and The Germain family of dealerships is one that we will frequent when the time comes for our next vehicle purchase.
Adam Gentry was amazing to work with. We had never purchased a vehicle through Germain before but after our recent experience I would absolutely purchase another vehicle through Germain again. He was professional, courteous, helpful and above all sincere. Amazing!!
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