Salesman was knowledgeable. I had a pretty decent experience.. I’d recommend this dealership to a friend and or relative.. I definitely look forward to doing business in the future..
Worst car ever
by Sarah from Florida
December 5, 2018
I own and SRX before and was much better than this XT5 I only have 13,000 miles and the transmission don’t work, the car sounds like a tractor and feels like you are driving a big truck, horrible experience and for the first time the dealer is not cooperating enough. I wish I keep my SRX instead of spending so much money on this horrible car.
Purchased used 2018 Cadillac CT6 Sedan. Very nice salesman named Anthony Lewis. Was not high pressured. I found the whole process much better than some previous dealers. Ask for Anthony Lewis if you are in the market for a new or used car.
Best car I have ever owned!
by Brad from Eden Prairie, MN
December 19, 2018
The performance is great and it has all of the extras that I could want like Bluetooth and Android Auto, Intellibeam headlights, Heads Up Display, Lane Keeping Assist, SiriusXM, heated seats and steering wheel, and much more. Decent mileage for the great acceleration and power.
Leased Caddy 1.5 years ago. All good. Last week my tire blew on 270. My insurance company, Erie, didn’t answer the road service line. Well, they did but said they were busy so there’d be a long wait. I hung up and called Cadillac. Well, not only did I get a response, I was connected with on-star who sent out a repair truck from the dealer. They texted me to let me know when to expect the truck and followed up to make sure they arrived. Excellent service!!!
Really satisfied with this car, love driving it!
by Matsat from Louisville
December 6, 2018
This car has everything you might want in a great ride. Has all the bells and whistles and then some. Look forward to driving it every day
Great service, great value and respectful of schedule
Love this Caddy!
by Joyce B from Fayetteville
January 13, 2019
We needed a large vehicle to transport kids and their stuff. It is the best car I’ve owned! Never any problems. Carfax will show a couple of issues, but will be explained to interested buyers. Needs to be seen and driven. It is a beaut! Only selling to upgrade to platinum due to sore backs. Second owner.
Wonderful group of gentlemen. The internet contact, Dave, caused me to come to the dealership. The sales person, Jordan, even though green, was wonderful to work with and finally Pat was terrific. There is a need to fix a paint chip and I look forward to seeing everyone again!
What a waste of hard earned money!
by Jason Daniel from Cleveland, OH
November 22, 2018
Car is cheap and made of plastic, old Cadillac’s were much better built and more reliable and not as expensive, GM should be ashamed seeking these over priced Malibu’s as ’Cadillacs’
Scheduling of the needed repair was easy. Repair was completed in a timely manner. Vehicle was washed and ready for pick up at the end of the day promised.
Very reliable vehicle.
by TrishG from Upper Marlboro, MD
December 3, 2018
I think the car is stylish. It is definitely the right fit for my family and me. The car seemed to be in excellent condition. What I like most about the car is, it rides so smoothly and it handles very well. I almost feel like I'm floating on a cloud while driving. My last car purchase was 20 years ago and I have always purchased foreign cars, but I think I will stick with this brand! I am absolutely satisfied with my purchase.
Really great experience. They resolved my issue quickly which gave me the confidence to travel back the 8hr road trip to home.
Excellent experience with Chris in service department who helped me troubleshoot a problem while on the road from OH to GA.
Honestly I hate to mention this because it was not my purpose for going to this dealer but I asked if they could clean the car. I was told it?s something they always do but to my dismay, the car wasn?t cleaned. They merely rinsed off the surface salt and dirt. But want to be fully transparent regarding my experience with the dealership.
Enjoyable to drive, very stylish.
by Jkincaid from Pasadena,Tx
December 20, 2018
Nice looking easy to drive. Interior is very beautiful and comfortable. Bought this used with very low mileage and feel lucky that I was able
I'm from Cleveland, OH and drove all the way to Columbus to purchase my RX, even though there are three Lexus dealerships closer to me. They have an amazing inventory and the best prices in the State. Ralph was an excellent salesman, he was honest and a pleasure to work with! I highly recommend Germain Lexus of Easton for your next Lexus purchase!
So far, so good
by Regular guy from Fort Payne, AL
December 5, 2018
I bought an off-lease 2017 with 36k miles. I've driven it for a couple of months and love it so far. The auto stop/start takes a little getting used to, and if I'm going through a drive thru I sometimes pull it down into Manual just so it doesn't stop and start so many times.
The exterior styling turns heads, and the interior is very luxurious and comfortable. It's a true pleasure to drive, and the automatic braking has already prevented a possible collision in a parking lot. The lane keep assist is also a great feature, especially if you are someone who gets sleepy driving.
German technology, solid build vehicles regardless the brand.
MESSAGE TO ALL VEHICLE MAKERS:
DO NOT PUT USBs UNLESS THEY ARE FAST CHARGING AT LEAST 3.1A EACH.
MESSAGE TO GM:
WHAT IS THE NAME OF THE BRAINSTORM THAT PUT THE COFFEE HOLDERS ON THE DOORS? EVERY TIME SOMEONE LEAVES A DRING ON THE HOLDER AND CLOSES THE DOOR, THE DRING SPILLS ALL OVER THE CAR....
Had other Cadillacs and always enjoyed the ride and comfort all were reliable and as I bought them used gave very good value for money. This XTS continues on and is very comfortable, the CUE control with radio, temp, and other accessories seems overly complicated and I‘d prefer a simpler system.
The store is very nice as well the people that works there. The transaction is quick and make it ease. The store help me take care my car rental return. They offered me good snacks and good hot coffee to relieved me from a cold winter. The car I bought is very good very clean and looks like new. This is one of my satisfaying purchased I made in life and I definitely recommend this store.
Center CUE system doesn't work
by Michael D. from Fort Mill SC,
January 8, 2019
My ex-wife and I own one as well as another person I met at a gas station while pumping gas asked me if my CUE system worked. All three of us have the same problem. This model should be recalled as I understand that the mechanic at a Cadillac dealer said that is a real problem that costs $1200.00 to repair. How long will Cadillac allow this defect to go on without fixing it. I go out of my way when asked by people that I meet how I like the car. I have taken it to a local Cadillac dealer and they as well says that it is a major problem. Cadillac has an undercurrent of very unhappy car owners sharing their opinion of the problem with all interested party"s. Not good publicity.
Although I did not end buying a vehicle from Germain, I did thoroughly enjoy working with Mark. I would not hesitate to send a friend or family member his way.
I haven't had it a month yet. not as good as 2004
by Jed from snowflake, AZ
January 11, 2019
Lots of gadgets, I hope most of them continue to work. much more road noise than my old 2004 Cadillac. Low profile tires are the pits. Otherwise, it operates well. I just have to get used to lower quality of newer cars.
Made the short trip (20 minutes) from Columbus to London and bought a new Ram pickup. This was the best customer experience I’ve had in years buying a vehicle. These guys are new to Central Ohio although some key staff are from the area. You have to check these people out....you won’t be disappointed.
Worst car ever test drove
by DJG from Hermitage PA
November 15, 2018
Cadillac is suppose too be cream of the crop worst car ever tried out horrible gas millage 13 miles too the gallon city 15 highway horrible and terrible time with the handle push button get u stuck in car
This was a nice place to buy a used car. They let me test drive the car on my own. They provided all of the information I asked for. They were reasonable when it came to negotiating the final price. My biggest critique is that when it came to doing the paperwork, they pushed pretty hard to sell several types of additional coverage. Be strong and direct with your position and they pretty quickly reduced the prices of the coverages. Overall this was generally a good experience. Also Licking County has a relatively low sale tax especially if you’re coming from Columbus. The drive is definitely worth the effort.
Review on my new truck
by Lady T from Charlotte N.C
January 14, 2019
I bought my car a week ago and I love it.I didn't go to the dealership looking for this SUV. I just ask about it thinking I can't afford it the sales said yes you can I was like I can. So I bought it and so far so good. I have a warrant bumper to bumper . Everything is covered and I love that.
Our salesman was Chase what a fantastic experience I have bought from them before and not been disappointed would highly recommend this dealership. Found exactly the car we were looking for and at a great price the whole experience was easy and pleasurable.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
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