Brought my ???15 Suburban in for a recall on electronic power steering. Mentioned that my rear electronic gate was not going up all the way and asked for assistance. Service rep said more or less ???that will be $109 for us to diagnose it???. The whole approach turned us off as our other vehicle is an Audi, and that service team is always talking to us about the ins and outs of the features and how to use and maintain various things...in other words its always a conversation at the Audi dealership...not just people looking to charge us. Over time this approach has built amazing trust, loyalty, and desire to perform our service there because we know they know their product. So we said no thanks on the peoposal at Luther. For $100 we can google it and learn a ton.....and guess what...some random dealer salesman???s youtube was the first search result reviewing how to use and program the electronic rear gate on a 2015 suburban. Thats all it was...button was turned to 3/4. Luther needs to train their people on the basic features and maintenance of a complex $60,000 product instead of coming across as shallow and desperate for service tickets.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Really great people to work with. I found an Impala online that was $3k below book value, called and asked them to hold it. I was willing to drive 40 minutes out of town since they are located in Hastings. When I showed up, an hour before they closed, they were happy to help and stayed late on a Friday night to complete my paperwork. They also detailed the vehicle and had it cleaned up and spotless when I picked it up the next morning. Highly recommend them. The salesman I worked with was Trent B., and he was awesome and very knowledgeable. Wouldn't hesitate to recommend them to friends and family. Thank you!
We rececntly purchased a Used 2011 Malibu from Brad at Valley Chev in Hastings. The car was everything he said it was and it was a very pleasant low pressure experience. It was a quality car and the paperwork was quick and easy. I would recomend this Dealer to a friend.
I needed warranty work done on my truck. They were incredibly easy to get an appointment with online - and I got a confirmation email pretty quick. They also were able to give me a new truck to drive while I had my work completed.
Something cool too - it was done before they promised. Which never happens at dealerships. Definitely recommend Amery Chevrolet.
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