Have been a Ford owner for 25 years & this was my 1st experience at a different comany & it was the best customer service experince I have ever had. I gave my salesman all of the pertinant information he needed via email. And he had everyting ready by the time I got there and was out withing 45 minutes. I have a very busy work schedule, as do most of us & I do not want to spend a lot of time at the dealer & I certainly did not have to. In & out, just the way I prefer. Rich Milne did a superb job & also his assistant, who's name I just can't recall @ the moment. (sorry)
I recently leased my second MKC from Jerry Burnard. I will stay loyal to Jerry and Lincoln of Troy due to the trust and delivery of suburb customer service. Jerry is beyond knowledgeable and goes above and beyond, making sure his customers have a gratifying and memorable experience. Lincoln of Troy delivers quality exceptional customer service and makes the entire leasing experience joyful. Thanks to Jerry and the Lincoln family, I will always be a devoted and loyal customer.
A positive experience with Josh in service and Joe in sales.
by dtdix711 from DealerRater.com
August 5, 2018
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship. I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction. I strongly recommend this dealer for Sales & Service.
Very Satisfied, Turned in a 2016 CTS, and released a 2019 CTS.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.