Beyond Excellent Service: CHRISTOPHER M. PARAZINO
November 5, 2018
Beyond Excellent Service: CHRISTOPHER PARANZINO (CP) Remember his name: CHRISTOPHER M PARANZINO - he is the best person you want to purchase or lease your new car from!! I???ve own my 2015 CRV for 18months before an idiot damaged the side of it while parked on the street. CP was the first person I called as I rummaged through my paperwork to find my registration and insurance information. I called him because he wrote his cell phone on my Honda envelope and I remembered him saying ???call me anytime!??? So I did, at nearly 9pm on a Saturday night. He answered the phone and settled my deep worry and anger and laid out the next steps. After arranging a tow, he told me to meet him at the White Plains Honda Service Center on Bank Street the next morning (yes, Sunday!) where he would took my keys and car information and told me that he would take care of everything with regard to the repair process and would call me the next day with an update. He even gave me a ride back to the MetroNorth train station so I can make my way home back to Throgs Neck. True to his word (a consistent trait of CP btw!) he assigned me a service advisor by the name of Angel Cruz who was just like him ??? on top of it! Together they supported me through the 24day period without my car, answering my questions via calls and text messages ??? never turning me away. Even the body shop the White Plains Honda dealership works with deserves a shout out (Thanks A&A Auto Body!) for their great customer service. When the car was ready, I left work early from Manhattan and I arrived with my insurance check in hand - but this is when I met my first roadblock because the insurance adjuster had the check made out incorrectly. Aside from being super pissed with my insurance company, CP came through again, told me what I needed to do with my insurance company and made sure that I had a ride home since I arrived with no car. He did this because it was late and dark and knew that I did not want to go back on the Metronorth to then get back on the subway to make my way home to northeastern section of the Bronx. Instead, he arranged for his one of his staff members, Jose, to give me a ride home since he was heading in my direction to go home. Jose was awesome and not once made me feel like I was an inconvenience. Thank you for getting me home safely Jose and the quick lesson how to play the numbers ?! Two days later I finally picked up my car after fixing the insurance check situation and once again experienced awesome customer service. Anyone reading this review, I give you my word that all that I have written is true and I???m serious when I say remember his name ??? CHRISTOPHER M. PARAZINO, SALES MANAGER - HE WILL TAKE CARE OF YOU and you will deeply appreciate his attention to detail too! CP if you are reading this, thank you again for taking care of me and my Azulita (yes, that is the name of my car!).