We purchased a 2018 CR-V from Nikole at Heritage Bel Air Honda in April. I???ve been driving a Pilot for a while, but the new CR-V is so good in every aspect, include the safety suite, that I wanted one for myself. The entire process at Heritage, including the pricing, was easy and you won???t find a more knowledgeable, helpful and dedicated sales expert than Nikole anywhere!
After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
This dealership has been a pleasure to work with. We bought a used vehicle on a Saturday afternoon. They helped keep my 4 children busy while we filled out all the paperwork and worked the deal. They also turned around our tags SUPER quick. I would highly recommend our salesman Fran and his manager Rachael. She was absolutely wonderful.
My husband and I came to Heritage VW to look at a used VW Golf. Spencer was our sales rep. He was friendly, knowledgeable, and got us in the car and out the door in no time. This was a little more than two years ago and I'm sorry I waited so long to review our experience. The car itself was in beautiful condition. I highly recommend checking out Heritage VW for your next car and make sure you ask for Spencer!
I had my oil changed and wipers serviced. The replacement piece for the wipers had to be ordered. The waiting time was longer than expected. Overall the service was good. Pleasant waiting room with tv and coffee.
Answer to the questions in my title is Heck YES!! I worked with Jay Johnson and he was a fantastic sales person. From the beginning Jay made me fell comfortable and at ease that this was going to be an easy process, and he delivered. Jay is very personable and when working with him it’s not all sell sell sell. He asks questions about you, and makes it about you and not what’s best for him. He makes the process about you. If you want a experience you will never forget and a place to send all your friends and family. I recommend Jay Johnson. Even after the process was over he has been very helpful. I found that some of the weather stripping was coming off from inside the door, I called him and he immediately set me up with Pam in service and rectified the situation without a blink of and eye. Thank you both. Again I definitely went to the right dealership, had the right sales person and got the right price, because Jay made the experience PRICELESS!!!
Bought a 2018 Ram with no hassle, in and out and was even offered lunch. Amazing sales staff and finance squad. I felt as if I was part of the company.
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