December 3, 2018
Let's be honest. Buying a car is a miserable experience, especially for a woman. I have purchased 2 other cars in my life and drove each of them into the ground, just to avoid having to go through the process again. I found my ideal vehicle online and, eager to complete the process as quickly as possible, was connected to Carlos in the Finance Department to facilitate all the paperwork I was dreading. I made a point of telling Carlos that I hate the whole "Dealership Experience," that I found the exact car I wanted, and I wanted to walk into the dealership, make my payment, and go. I made it clear that I didn't want a hassle and that if I felt pushed into anything, at all, that I would walk out and take my business elsewhere. Carlos listened politely as I went off and he walked me through the entire process so I knew exactly what to expect and promised me that he would do all he could to expedite the process and get me into the car of my dreams. He told me all the things I would need to bring with me so I was prepared. Then... I discovered that I could not find my lien release or my title for the car I wanted to trade in. I was so stressed out, I called Carlos and told him to forget the whole deal. He listend to me and told me that part of his job was to help when these situations come up. And he just handied it! He took care of everything for me. Finally, the time I was dreading came, and I went to Eric Von Schledorn. The experience was unlike any other I've had. The facility itself is gorgeous. All the cars on display are beautiful, and the place is immaculate. Everyone I encountered while I milled around was professional and nice. I was immediately set at ease. Carlos came out, shook my hand, and brought me to the office, where, much to my relief, EVERYTHING was prepared, the paperwork was printed and the keys to my car were there waiting for me. In what seemed like the blink of an eye, I was in my beautiful car, which I love, and on the road. I would highly recommend EVS for anyone who wants a great car at a fair price. Their crew really made this a positive experience, and when the time comes, this is the ONLY delership I will use.