Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Tony made everything easy and comfortable and explained every part of the buying process. It was a good buying experience. It helped that I went in with pre-approved financing and a specific car in mind.
I was working with Al, stopped by to check out a car, within 7 days I was on my way in my car. very good buying process, very good no BS dealer. received a 60 warranty and Al was very proactive about getting on some of the work done before I'd even requested it. This is a good place to buy a used car.
Want to start with thanking Jason Brooks Sales Consultant. We gave a hard time with this sale but he stud with us to the end on this sale. We are happy with this car and will pass on the great experience we had with this Dealer thanks again.
I went to Bertera Chevrolet to check out lease options for a new Silverado. Upon walking through the door I was greeted by Jason. Jason was great! He really catered to my every requested, answered every question on the spot, and continually checked with the finance department on the status of the paperwork. All in all Jason made getting a new car a breeze. I would absolutely recommend Bertera Chevrolet to anyone looking to buy a new car!
Have been eyeing a cupple on the lot .....got all im looking for.....just have not been able to get to see and test drive yet.....they have not pressured me for info or sales ..if they have what im looking for at the right time....i will follow up and continue the process...
My Husband and I had stopped by Cargill Chevy late Saturday evening during Memorial Day weekend to check out an suv we were very interested in. We didn’t really expect to make a purchase right away but as soon as we saw the Audi SQ5 in person - for a great price, we just had to have it. Our sales guy, Jason H. was very patient and helpful. He had made the process very “pain free” and there was no pressure at all towards purchasing the vehicle, and also we love how everyone was very laid back there. We highly recommend Cargill to everyone. Thank you again Jason H.!
-Rina & Josh
Made another appointment for another Focus transmission problem. Service Rep assured me it would be taken care of. He gave me an appointment for the next day. By midday, received a call that the car was ready for pick-up, luckily this time it was just a module needing replacement.
As I live over 1 hour away from any Mitsubishi dealer I attempted to email all the dealerships around me and discuss Mirage pricing. Bertera was competitive but didn't end up the lowest price. Even though I purchased a car elsewhere they where to best to deal with by email. I didn't get the you have to come in line so many dealerships used. They where extremely responsive and answered all my questions very quickly.
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