Sales team is awesome.. service & repairs is awful
by NIKHIL DIXIT from WOODINVILLE
November 9, 2018
Oh the service shop really needs to improve. I bought a new xc90 2018 from sandberg volvo; it was a loaner and interiors were smelling bad. Sales guys promised that car will be detailed and there would not be any trace of foul smell. I took the delivery on 10/10/2018 and that foul smell was replaced by another smell that kept giving me migrane. I went back to sandberg and they worked on that odor to replace it with another bad odor that didnt give me migrane but my wife wouldnt sit in the car or take it out with her friends feeling ashamed of that odor. It has been almost a month now and sandberg has still not resolved it. I love the car but find volvo service totally unacceptable. would not recommend others. Such a fine car but poor volvo service is doing a favor to its competition.
This is a great place to start your credit or recover from it. They will provide you with different options to have a positive outcome. They give you the maximum amount of trade-in for your vehicle. I would definitely recommend people or customers who want to build their credit or purchase the car they want. They has excellent varieties of cars to choose from.
We were able to get a good price on the vehicle. Communication with the dealership was poor. I would email with the person i was working with and then not hear anything from them at all after asking questions about the vehicles i was looking at
Josh guided me through the process of buying a CX5. His knowledge of the car and the range of options was excellent and his patience was endless. He was really busy on a Saturday with a lot of customers but he gave me all the time I needed and provided all the information I asked for and a whole lot more. His professionalism was a real contrast with some sales people at rival dealerships.
We found the Mercedes we never thought we would have. It’s a white 2014 gl450 and it was obviously well taken care of before us. We dealt with Rick who was very responsive and helpful. He answered all of our questions and was pleasant to talk to. The cars they have on their showroom are insane. It kept my 10 yo and 7 yo occupied, kind of like Disneyland for car enthusiasts except you cannot touch anything. :) We worked the deal and came to agreement on terms, much better that I thought we would. Most of the communication was through text messaging which is perfect. We went to the dealer to test drive on a Friday and after some more research and a little comparison shopping we bought on the following Wednesday. With Rick’s help this was the car for us. Very low pressure and very helpful. I bought the extended warranty, originally the price was too high the finance guy came back “at cost” who knows, but after calling around and checking online I feel like we got an awesome deal on that too.
A must-visit destination for any car enthusiast. Incredible selection of cars in a first-class facility. The BMW M4 was impeccable and even better in person than described on the phone. Hunter is an outstanding salesman and knew everything about the several cars I looked at. Could not possibly have had a sweeter buying experience. Telling all my friends and family about Park Place Ltd!
Very knowledgeable, helpful, and friendly staff at Bickford Ford that helped me with purchasing my new vehicle. I have purchased vehicles here before from Dave, and will continue to refer him and Bickford to others. Michael did a good job showing me the features in my new vehicle.
We came to Legend to see a van we found on Auto trader. I called ahead and John had it pulled up ready for us to see. He was awesome in showing us all the features and letting us take it out for a decent length test drive. He never pushed us to look at any more expensive vehicles we didn't want like most used car salesmen do. Mike in finance was awesome to work with as well. He made the whole process extremely easy. It was overall a very smooth transaction and we love our new Odyssey! Highly recommend Legend Auto Sales!
Recomiendo este Dealer en su plenitud. Muy profesionales y excelente atención al cliente en especial con el vendedor que me ayudó en mis pagos y encontró lo que realmente buscaba. Gracias Eduardo Mendieta te voy a enviar muchos clientes.
Went in with my wife to look at a truck we saw online. Turned out it wasn't what we wanted but John helped us find one that fit the criteria quickly. He also took care of the little concerns we had and helped us get in and out just like we hoped.
We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
Ask for Dane. If you tell him Chris sent you, he will laugh - because truth be told I am not a typical customer and I ran him through the ringer buying my GT plugin hybrid Outlander. Although born here, Dane spent a lot of time on the East Coast and thus comes across as an East Coast "car salesman" EXCEPT for some critical differences:
1) He not only knows what he's talking about when describing these amazing hybrid 4x4s but knows when there is something he does not know....and is thus open to learning more from customers. He also fully admits the cars shortcomings. It is easy to underestimate how critical this is in a salesperson when one is considering such a huge purchase.
2) Honesty and trust lead to successful deals. They also lead to successful after-sales relationships. No matter the issue, Dane - and by extension Younkers - was there months after the sale was completed. Every time I return - even for merely getting the license plates attached or asking weird questions - Dane answered back immediately, politely and enthusiastically. "Car salesperson" is not an easy job. They don't make much $ and are some of the most maligned workers in this country. They work long hours and put up with customers suspicious of them before even meeting them. Dane handled that role very well. He's a "real" person who I found easy to trust and the kind of guy you could call a friend after the deal. The overall experience at Younkers was very laid back, easy and commendable.
Great car buying experience with Dane. My daughter and I drove out of our way and it was well worth it. Dane and the whole team, Deborah in financing, and the service crew all made the process quick and easy. They worked out a great deal for us. Contact Dane he will take care of you.
NV and the folks at Younker Nissan made purchasing our Pathfinder a pleasure! NV immediately connected with us, listened to our needs as a family, and delivered our car from another dealership in no time. We'd had our Prius totaled in an accident and NV clearly went the extra distance to bring some sunshine to a tough weekend for us, both in getting the exact car we wanted and at an exceptional price. Since delivering our Pathfinder, named Rockitt, NV has answered any questions we've had quickly and with a good sense of humor. THe customer service at Younker, from financing to service is also top notch, and is hands down the best purchase we've had when purchasing a car. It's our second purchase with them and the "family" in their shop shows.
Although my wife and I looked at what other dealerships had to offer. Stasi at Younker Nissan provided my wife and I with some expert care and outstanding customer service recently when we were shopping for a new or pre-owned vehicle. We were looking for a new or recent model vehicle that looked great, performed well, had terrific gas mileage, and had a terrific price. Stasi and her Manager Michael exceeded our expectations. After looking at and driving vehicles that closely matched what we were looking for, we found one that was a great fit at an excellent price! My wife is extremely happy with the purchase! I would whole heartedly recommend Stasi and Younker Nissan to anyone looking for a new or pre-owned vehicle that fits your needs at a terrific price. I appreciate the time and energy Stasi put into listening and locating the right car for us. This is the second car we have purchased from Younker Nissan because of the friendliness, quality, selection, and customer care they consistently provide. No doubt, we will be back when we decide to upgrade in the future!
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