Happy Long-time Hyundai Fan
November 5, 2018
I got an email from Stevinson Hyundai (I had been taking my previous two Santa Fe SUVs [a 2003, and 2013] there for service since 2007) with several new Santa Fe options. I hadn't been thinking about getting a new Santa Fe just yet, but decided to just stop by and check out the offerings. Jim Rosa (the Internet Sales Manager) and I exchanged emails and he invited me to stop by. Jim met me at the door and we chatted for a few minutes and Jim was very polite, responsive and listened well to my concerns and questions, answering them al knowledgeably and completely. When we got to one of the Santa Fe options that was in the email I had received from Stevinson, Jim checked and found that it was not on their lot, having been traded to another dealer. Jim offered me a test drive of an identically-equipped Santa Fe, but not of the color I preferred. The test drive satisfied my concerns about getting a 2.4 L engine, as my 2013 Santa Fe was a 2.0 T turbo equipped one, which I loved. After seeing that the performance of the non-turbocharged engine was acceptable to me, Jim asked if I would be willing to get the one I just test drove, or whether I really would prefer the white one I was interested in. When I said that I really wanted the white one from the email solicitation, Jim worked with the Stevinson Sales Manager to effect another trade to get that Santa Fe back for me. By the time we went through the paper work to get the purchase documented and the trade-in value of my 2013 Santa Fe established, the Santa Fe was already on its way back to Stevinson. By the time I finished with the finance people, (ordering two extras Final Touch exterior and interior finish protection and Clear Mask plastic ding protection), the Santa Fe was back, cleaned up, gassed, and ready for me to drive away. The whole procedure took barely 3 hours (including the test drive). Amazing!! I couldn't be happier about the purchasing process, in terms of the friendly and professional manner that I experienced, the pricing of the net transaction (actually, a bit better than what I had expected from my research on both Edmunds and Kelly Blue Book web sites), and the timeliness in which everything occurred.