I walked into this dealership to really only talk numbers on a vehicle that I was interested in. Sales consultant Max and his team made sure to really work with me and get the car at the best price, and they did! I left the dealership very satisfied because I didn't expect to leave with the car so fast. Everyone at Biggers Mitsubishi was very polite and friendly, great people! I would definitely come back to this location for any future purchases.
Needed to purchase a newer used car for my daughter. We had a very good purchase experience with our sales person Jason and the rest of the staff. No pressure and the pricing is below KBB. Hertz Car Sales in Crystal Lake is a new found gem for me. They will now be considered for any future car needs.
If you truly thothought you had no chance then Her
by Darryl Herring from CALUMET CITY
November 19, 2016
These people should be given a purple heart award for care and understanding of their customers. They take pride in helping and finding ways to get you driving and approved. They have truly shown to go the extra mile
Excellent car buying experience at Crystal Lake Hertz car sales! Marty and colleagues are sincere and helpful. I didn't feel that I had to watch out for hidden tricks and tactics. Overall it was a very nice car buying experience. Definitely recommend to anybody who is looking for gently-used good-quality car.
The process was very thorough. Everyone was friendly and helpful. My sales associate Hassan was wonderful! Made sure my visit was perfect from the moment I walked in the doors to the moment I drove off.
My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
This was our second car purchase from Mike and we were just as happy this time as we were last time. Our first time we met Mike we almost bought from him. We were going through financing and then decided to not buy. We felt bad for how it went down. A few months later we returned. We were a bit worried that how things went the first time might affect how he would treat this time. Well he was great and went through with a purchase of a Pacifica. It took a few trips because we have 3 kids and Mike was patient and very understanding. This last purchase took a total of 2 hours and we again are totally pleased . He has very good product knowledge and listens to what we want. We like his down to earth demeanor and that he isn???t pushy. We have given his name out to several of our friends and hopefully he will get a few sales from them. Finding a car salesman who is honest and not just out for the sale is hard to do. Mike is that kind of person. Thank you again Mike and we will be back when we need another vehicle.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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