I Purchased a new Ford F1 50 I had gone to several other dealerships. I will honestly say that the customer service that I had at Butler County Ford was awesome. Nate my salesman never pressured me or try to sell me something I did not want . Thanks
Long time customer. I have bought several vehicles from this dealership hassle free! Everyone is always friendly - you alway see the same people - when you don't see a lot of employee turnover you know they are doing something right! Prices for my trades and purchases were always fair and better than what you see online. Even the parts department gave me a discount on some parts!
I’ve been a customer of Robert Clay for years, and have purchased several vehicles from him including the 1500 Silverado I leased yesterday. He is very professional and down to earth, he will work with any budget or any number you give him. I can’t express how much I respect him, thank you for everything Rob!!!!
Buying process was calm. My husband usually gets pretty worked up but our salesman Jason was very nice to deal with. Very polite and informative. Would buy from Jason again. As for the showroom,needs updated. But you don't buy the showroom so it was ok.
As always, the staff and techinicians are friendly, knowledgeable, and efficient...although the car had to spend an extra few days there, due to a part not arriving, that I was called and advised was fine with me. I would rather have the car fixed properly the first time, and you do that very well. thanks for another great time at Ron Lewis Ford
They appear to understand that the purchase of a car is important but the after purchase relationship is even more so. I've had two awesome experiences with the service and car care at this dealership even though I didn't purchase initially from them. I won't go anywhere else for service and likely will buy my next one here. Awesome job!
We had purchased a new Lincoln MKX previously from Phil Fitts and returned to purchase a used MKC. Our salesman, Albee Mangino, from whom we had purchased the MKX, was again very helpful, friendly, and fair. We believe we received a fair deal and are very pleased with the MKC. We also returned due to the excellent service department.
We have purchased our last 4 cars from Phil Fitts and use their service department for all of our needs. One time we went elsewhere (because it was closer to our residence) and it didn't turn out well. We will gladly drive the additional miles to receive fast, friendly and competent service. And, Kenny in the service department couldn't be nicer or more accommodating!
My leather seats had small cracks on the drivers side Maybe 5 on the top and 3 on the side The tech told me ford calls that normal stretch ...... I'm sorry but I have had leather seats in cars for 20 years and leather furniture in my home and have never had normal stretch occur......it's leather It should give and not tear ..... the solution was to have the seat repaired and it was it looks ok it's not perfect and at my cost of 85 plus tax I would have preferred it be replaced It's sad that ford doesn't back the full product. Not sure I will purchase a ford when I'm ready for a trade on this car my last car was a Subaru and the leather seats were perfect when it was traded in with no normal stretch
The service department is always friendly and I can get an appointment in a timely manner. This last visit, I had brake service done and there was a mail-in rebate. When I picked up my car, to my surprise, Garrett had taken the time to submit it for me so that it was all taken care of! That's going above and beyond for the customer! Thanks again!
It was necessary to re-do a front end alignment on my F-150. The original job was not quite right. I took the truck in to have the engine compartment cleaned by the detail shop and mentioned the alignment issue to the service representative, Dan. Always courteous and helpful, he scheduled a new alignment on the spot and had the situation resolved quickly and efficiently. I have had the engines cleaned on each of my Fords -- the detail shop does an outstanding job.
As always exceeded my expectation. Fixed problem first time. First class dealership.
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