I usually have a wonderful experience with Bowditch. For the positives, Al, our service rep who is head of the Blue Team is always a pleasure to work with. Also the mechanics always do an excellent job on our vehicles. However your new process of not being able to speak directly to our service representative lacks customer service. I had to call back twice to have someone return my call and then it was someone who has no idea who we are or what we need. Finally once she gave a message to our service rep he was very accommodating as always and I was able to have the problem resolved. Our service rep and mechanics deserve a 10, however your process does not. We have been clients at this dealership well over 40 years and my concern is that once the people who we have always had excellent relationships with are gone we feel our service and purchasing experiences will be lacking.
I was very pleased with the service provided at Bowditch. The online appoint arrangement was easy and confirmation of the appointment was timely. My car was in and out in a reasonable amount of time. I am very satisfied with the service.
Engine warning light lite up. Arrived @7:30am> they took me straight in, found a problem with the #2 spark plug miss firing. Swapped out #2 and #3 coils. Cleared the code. 24 hours later the light has not relit, Ff it does I was instructed to bring my ST back to replace the #2 and 3 plugs and the # 3 coil.
Purchasing a vehicle from 518 Auto was a, dare I say, a stressless experience. Living in NC, I called 518 to inquire additional information about the vehicle I was interested in purchasing. From the first call, I felt oddly comfortable with traveling across state lines to make such purchase. Mark Blumenthal, was available, flexible, and genuine. These qualities were reassuring and contributed significantly in finalizing and making the purchase. I recommend 518 auto sales and Mark Blumenthal to my friends and family.
Suddenly in the market for a vehicle because son's car was totaled in a hit & run. I have never had a positive experience at a car dealer... until now. Pleasant salesman helpful but not pushy. Got a good deal on a truck and have had no major or minor issues. I would return to and have recommended Premium Auto Brokers.
I was in the Chesapeake VA area for two days to get a car in preparation to move from NYC, and Tim made the experience quick, easy and hassle free. He gave smart advice on insurance, and connected me with his local Geico insurance while I was test driving the vehicle. Everyone was so friendly, and I would recommend Carlotz for the next automobile purchase.
we recently had an accident and After explaining this to Tim he worked with us to make sure my wife felt safe and comfortable in the vehicle she was purchasing. He showed us what we wanted and was very professional and patient throughout the process.
Great service fast timing on state Insp at 1st day of month normally when u go to places 1st of the month for state inspections your car is there all day.
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