December 3, 2018
Lance (internet sales), William (the salesman) and the Business Manager get good reviews, things moved along quickly and there was no heavy handed pressuring. However, the discrepancy between the features listed on the website and what was physically on the truck needs improvement. There were several bold/in-cap's features listed but did not exist on the truck. William stated that it was an issue of the generic computer generation and I was not going to hold him accountable for that. That being said, I find it difficult to believe that the Ford databases cannot tie in with the VIN# to ACCURATELY list the physical features present on the truck. I bought the truck because I accepted that this was just an computer generated issue and not intentional misrepresentation - in which case, I would have walked away. However, this needs to be fixed. In conclusion, high marks for Lance, William and the Business Manager who processed us thru quickly.