Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy.
My mom and I came in to look at several vehicles for school. We were greeted warmly at the door by our salesperson, Chris. We explained to him what we were looking for, and he made our experience easy and transparent. I would recommend Chris and the dealership to all my family and friends. Don't pass up on the good deals they have.
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
The customer service is what brought me in to Tracy's. I had heard such good things about their many deals, their courtesies, no-pressure, I was not disappointed! They seemed like friends the minute I walked through the door. I can't say enough. I will keep purchasing my VW from Tracy!!!
Daniel Wood was very helpful and professional. After visiting many Toyota dealerships, he made McGee Toyota a pleasant place to buy a new car .I am completely satisfied with my whole car buying process .
Thanks Bill! These guys in Brockton are great! I was running behind the morning of my scheduled appointment but was greeted with a smile and a hearty breakfast - love the diner! Had me back on the road and track of my day - thanks again!
When the 2019 Mustang "Bullitt" was announced, commemorating the 50th anniversary of the famous movie of the same name, which had one of the most famous movie car chases with Steve McQueen driving his '68 Mustang in the beautiful "Dark Highland Green", I placed my order with sales rep. Harry McDougall. Because of Ford's odd methodology of allocating special vehicles, Harry and the dealership worked very hard to obtain this limited-production car for me. He was just as excited about it arriving at the dealership as I was! Everything, including the paperwork, went smoothly and the car is well worth the wait. This is my eighth Mustang. The first was a '69 coup, which was also my first new car, so this is also my "50th anniversary" for Mustang ownership. I have bought many different cars at Jannell over the past 30 years and, obviously, have had great experience here and can highly-recommend the sales, service and parts folks; and the management must be doing something right, too! Thanks Jannell Ford.
Great customer service! Exceptional sales person Rob Sylvia
by Cfarq8 from DealerRater.com
October 30, 2018
Just bought a car from Jannell and had a great experience, from sales to service. They have made my experience pleasant . Rob Sylvia went above and beyond to make sure we were 100% satisfied. There was no pressure to buy and he was excellent with explaining all our options and helping us decide our best option. After the purchase he came in on his day off to make sure my car was detailed and ready when he told me. He was patient and showed me all the options in my new car and helped me sync my phone. He was awesome!
Great customer service especially from Rob Syvlia!
by Transit Girl from DealerRater.com
October 20, 2018
I had been searching for a particular Ford Transit and although Jannell didn't have one on their lot, they persisted in finding me the vehicle I asked for, even though they got it from another place. Janice did her research and found some cars, then Rob Sylvia, a wonderful sales rep, went out of his way to make sure I was happy with the car. I highly recommend Rob; I was treated fairly and kindly along the sales process. When I picked up my car, it was clean and ready for me. The only nit pick was with the finance piece of the transaction - took a long time to process paperwork, etc. But otherwise, all good!!
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