Great Service with lots of Integrity
November 6, 2018
When I began my relationship with New Holland Toyota, I was literally in a very precarious position. My 15 year old van was sitting along New Holland Pike about 8 miles away. It died as I was on my way to the dealership and I needed a vehicle quick. They held all the cards because I was in a desperate situation.
My sales associate (Matt Houston) discussed my options--leasing vs buying--and we worked out an incredibly fair deal that afternoon while AAA towed my van into the lot. How embarrassing, yet, I even got some trade-in value for the van and, at that first meeting, they got a thankful and loyal customer for life.
I leased a 2014 Rav4 for two years and now that the term has come to an end late in 2016, I bought the Rav4 outright, along with a service agreement up to 45,000 miles. I'm going to keep trekking from Lancaster to New Holland for my service because the service team has been friendly, informative and courteous throughout the past two years.
Both the sales staff, the financial folks and the service team have made this a great experience for me. Again, they could have taken advantage of my desperate situation when my older vehicle died, but they didn't. They helped me meet my budget and outfitted me in a brand spanking new Rav4 with a financial agreement that worked well for me.