Used 2020 Ford Explorer for Sale in East Hanover, NJ

During my husband and my visit to Maplecrest Of Union, we learned a lot from our salesperson, Joseph Opoku. It is wonderful to find a salesperson, so knowledgable, patient, understanding, helpful and not always wanting to hear the sound of his own voice. He actually listened when we talked. Let me just say, "THANK YOU JOSEPH". I am loving my vehicle. I had the opportunity to use the SYNC Connect this morning to remote start my car from my phone. 'FAN-FREAKING-TASTIC'!!!! and the Blind Spot Indicator.....Awesome!!!. Let me take the opportunity to say that our salesperson, Joseph Opoku was Excellent, Excellent, Excellent. Did I say that he was Excellent, well In our opinion he was Exceptional. Please, visit Maplecrest Of Union for all your vehicular needs, ask for Joseph Opoku, you will be in capable hand.

my car had A LOT of issues and was a huge expense. Veronica was very kind and considerate. She explained everything to me so I understood all of the issues of my car. I think the mechanics name is Mr. Peterson(?). She introduced him to me and I spoke directly to him and he was very informative and patient with explaining all of the issues that needed attention on my car. I was very stressed about the cost, but was able to understand everything that needed to be done. I appreciate the effort and patience of Veronica and Mr. Peterson.

I have been purchasing FORD vehicles from Wayne Ford for 20 year's. I recently traded in my Ford Explorer and purchased a Ford F150 Lariat 4x4. I love my new truck. My experience with Vernon was excellent. Vernon was very honest and caring. My process was very easy. It was great to see that I was recognized and remembered from the Wayne Ford Staff, especially by Troy. Wayne Ford made me feel like Family and ONCE AGAIN made my visit comfortable. Wayne Ford will FOREVER be my Ford Family.

Shopped on a Saturday with my son "just to look" and see what was out there to replace my ailing 2000 F-350. Tania walked us around the yard,we drove a couple, no hard sell, just a very pleasant experience. No disappearing act that you get from every other dealer. Found a truck I liked, came back on next Monday and made the purchase. Very satisfied.

I needed a new car to replace my old one from college and Luke was amazingly helpful. He took his time to show me my options and worked with me so that I could stay within my budget and still get the vehicle I wanted. He was knowledgeable about all the new features in my car (my old one was from 1997 so it didn't have anything fancy in it) and took the time to show me how to use all my new features so I didn't feel like a dork trying to figure out all the cool stuff in my spiffy new ride. I'm so happy I went with Wayne Ford and I'm even more happy I had Luke as my salesperson. It's been almost a month and I'm still on cloud 9.

We were simply browsing, looking for an inexpensive car simply to use for the commute to work ~ 100 miles a day, Hector approached us when we went into the sales office for information and very efficiently gave us our options for available vehicles. He was unassuming in his approach and listened to what we had to say. At the end of it we drove out with exactly what we needed. A thoroughly good experience, thank you!

Yohanseh LLoyd was an amazing salesman from start to finish. I came in interested in viewing a car that was not available on the lot. Yohanseh LLoyd found two cars that were similar and had me test drive both. At this point I told him I would be looking at other dealerships and I wished him a good evening. He called me several days later to inquire whether I had chosen another vehicle and encouraged me to come in again. I stated I was interested in a car at the Edison location and he actually drove it up for me to test drive. When I didn???t like it he smiled and asked me if I was interested in test driving the other cars from earlier in the week. Throughout this entire process he was professional, respectful and most importantly patient. I test drove a wonderful certified pre-owned car but it didn???t have leather so Wagner the finance specialist said we could certify the one I liked in black. Wagner found me financing within a month of repossession and worked with six banks until he got a ???Yes!??? We went to close and the vin stated the car was blue. I told Wagner I thought the car was black and was unsure if I wanted it. We went out to check and the car was midnight blue. After working for an hour to find me financing I stated I didn???t want the color and left. Wagner was extremely polite and said we could take a day to think about it. Both men were working with a woman who was struggling to find financing after a nightmare of a voluntary repossession. They didn???t have to be polite or professional but they were. I struggled at the closing with references and Wagner brainstormed with me to find the appropriate people to use as references. They were consummate professionals and found a girl financing with a 530 credit score. Go see my boys. They???ll make it happen!!!!

Back in 2014, I was car shopping around the Passaic and Bergen County area. And a lot of non-luxury car brand dealerships were rude from the start and presented ridiculous deals. I drove along route 46 and made my last stop at Fette Infiniti. I was skeptical at first because it wasn't my day and it was a luxury car brand dealership. Boy, I was shocked, I walked in and the front receptionist greeted me with a happy welcome. Then I met Ray Ford, he presented and assisted me throughout the process with a humble approach. Ray knows his stuff on all the car models from top to bottom. Now when it came down to multiple offers, my jaw dropped, I told my wife to pinch me, because I thought I was in a dream. All the offers were GREAT. Ray Ford got me into my first 2014 Infiniti QX60 and drove off the lot that same night. Also, I have to point out I had my kids with me that day, and Ray, he's family friendly. He showed my kids the lounge area, and provided them with refreshments like soda juice cookies or water and changed the TV to cartoons, which is Awesome. From there on, my loyalty with FETTE INFINITI grew. That is in 2015 I came back to get my wife a car a 2015 Q50. Then, in 2017 I came back again and got a 2017 QX60. And now 2018, I came back got my wife another car the new QX50 2019. FETTE INFINITI makes you family and loyalty is superb, this is why I come back, they're the best. Ray Ford is a real genuine humble guy, that I highly recommend to all if you looking for a car right now. I had to share my story because it actually happened and bumped into a dealership that really treats you like a family that's what's important. Thank you Fette Infiniti and Thank You, Ray Ford I met Raphael Mirasol in 2017. Great individual, he always carries a smile, with a positive vibe and energy. He's an awesome salesman and very helpful. He got me into 2017 QX60 and today a 2019 QX50. I'm so loyal to Fette Infiniti, that I don't see myself going elsewhere. Fette Infiniti is simply the best, especially there deals. Deals that you can't refuse, it's a dream that comes true. If you car shopping right now don't hesitate just go to Fette Infiniti. I highly recommend Raphael, he's a family friendly guy and he'll take care of you. There's something about Fetti Infiniti that they treat you like family and take care of you. Thank Fette Infiniti and Thank You, Raphael

For starters Olivia is an amazing people person and when you put her on the sales floor she makes magic happen with her kind, warm personality. Olivia has known about all my car issues over the years and I always said I wanted a pearl white fusion to be my princess car. When she told me she got a job at Maplecrest it was like music to my ears haha! I had a 2010 Subaru Forester that gave me way to many problems & Olivia said Kallen I will make the car of your dreams happen. Not only did she find me a beautiful 2016 pearl white fusion I wanted but that came with a luxury package and AWD!!! That definitely made my parents happy living in Jersey with our crazy bi-polar weather. The Maplecrest Ford of Mendham team was incredible with giving me good numbers and making sure everything ran smoothly as this was my first car purchase ever! Olivia and the team never made me feel pressured in any way & they were always more than kind to me and my family. I will FOREVER recommend Miss. Olivia DeMattio!!!!!!!!

Jeff is an exception to the car purching Salesperson, very patient, knowledgeable of his various models and goes beyond customer satisfaction in all aspects customer service. I've been a Mitsubishi owner for 8 different purchases and I must say after finding this dealership and my New Sales consultant I will be referring them to my family and friends as a No Gimmick No pressure Real type of car buying experience. Thanks again to Jeff for a great New car experience..:)

It all happened so quickly! Our daughter is turning 17 in March. Her dream car... A White Audi A3. After a web search we found the perfect one for her. This brought us to Jack Daniels Audi Dealer in Paramus to see for ourselves. Guess what?! The car was perfect. It seemed as if it was waiting for just her! That afternoon we were introduced to a professional, knowledgeable and most helpful sales person, Ralph. From the moment we met him, he made us feel comfortable. Ralph took his time with us and answered our million questions with ease and confidence. He took us for a test drive and even had my daughter practice driving in a safe open lot. (She has her permit) The next day we brought my husband back to the dealer...to our surprise, he agreed to this purchase! We have a very happy girl. :) Most importantly we feel at ease knowing that Brooke will be driving a very safe car. Needless to say, we will be back in the near future, as I would now like a new Audi for myself. We highly recommend this dealership; everyone made us feel extremely welcomed. Awesome experience! Thank you, Karen, Bob and Brooke Alexander

Dead battery in a 2010 Escape, discovered as Winter Storm Jonas began. After the shoveling, I called Family Ford and applied the trickle charger. Family Ford said come one in, we have lots of batteries, already charged. I was in and out in less than an hour....even while crew was shoveling the parking lot. Always friendly and professional, this service department takes good care of me. I like that they do not try to sell me what I don't need. Claudia kyle

Ed was all over making sure every detail was covered and had communicated all of it to the others who helped me and did a great job. Thanks!

I recently leased a 2017 Jeep Cherokee and came to the dealership with a predicament. I had thought I was only 400 miles away from being over and had about 9 months left on my lease. Turns out that I only had 10,500 a year instead of the 12,000 I thought I had (thanks Dana Ford in Staten Island for screwing that up!). Even with all of that they were able to work out a fair deal and I left happy with my brand new car! My only qualm was that it took a very long time (was there 5 hours), but that happens with leasing a new car so not too upset about that. Overall I would highly recommend the dealership and it's staff at both Jeep and Ford.

Best experience in a dealership. We were just looking around and because of the great deal offered to us by our sales professional (SHAQ) together with his manager we went home with a new car! Two thumbs up! 👍🏻👍🏻

Albert De Jesus was amazing helping me and guiding me for the best decision I will highly recommend Alberto for his services great job Alberto !!😀🙏🏻Thank you

Chris is a man of integrity, keeps his word, and has your back! He bends over backwards to meet all of your demands, and does not rest until you are 110% satisfied will all aspects of your sale. City World Ford has the highest selection of Ford Explorers in the Tri-State Area and is extremely competitive. After shopping around, Chris gave me an unbeatable deal, saving me an additional $2,000 off a comparable model as compared with other dealerships. That is a pretty substantial savings. Chris does not play the 'haggle game' with you. He gives you the absolute lowest price upfront.... It was a deal that I simply could not refuse. If you are in the market for a new Ford (especially a Ford Explorer), shop around and do your homework. Then stop into City World Ford, and ONLY SEE --> CHRIS! Mention this review submitted by Mike S. Today, I'm the proud owner of a 2018 Ford Explorer! Kudos to Chris and the friendly staff over at City World Ford!

Jamie's an incredible dealer. Extremely personable, humble, professional & knowledgeable. Took the time to explain everything. Very courteous & a pleasure to work with. THANK YOU!

The service is great. The used cars we looked at were dirty, though. In fairness, they explained that they detail the cars once they are sold, because people come and try and feel the cars. I think this approach is wrong because it hindered us from buying a couple of cars there. When you come see a car you expect it to smell nice and look clean. The cars we looked at smelled like the previous owners, or smelled like an artificial chemical scent (saw a strawberry smelling Christmas tree "air freshener" in one car -- smelled so bad). The seats on all the cars we looked at were stained. The floors muddy. If the cars were detailed I mightve bought one on the spot. Need a car asap. What's wrong with detailing the car twice? Some people like to save money -- well, expect to lose the sale then.

I was very impressed with City World Ford. All the associates were extremely professional, kind, and informative. My sales associate, Francis Castillo was especially helpful and knowledgeable about every vehicle I inquired about. Finance manager, Chris Acevedo, was also very polite and handled my questions with great patience and explanation. I cannot say enough about the professionalism exhibited by the dealership as a whole. I will definitely refer my friends and family. I drove away in a new 2016 Ford Focus and love it! Thank you so much Ford!