Used 2020 Ford Explorer for Sale in Lees Summit, MO

Was told my truck wouldn???t be ready for about 5-6hrs (which I knew so I brought a few things to keep occupied) but was offered a lift home and would receive a call when ready. Sweet! Darryl drove me home and the 5min ride was an awesome conversation that was great, friendly & funny! He declined my tip saying that he gets paid well and can???t accept. Highly recommend the costumer service and very pleased with how my truck turned out 👍🏻

I was on vacation in Independence, MO & my 2016 F150 was due for service. Immediately upon arrival, I was greeted & explained to the service advisor what I needed. I was over 900 miles away from home, but was treated as if I had just purchased my truck from this dealership. I left my truck with them & returned later that afternoon to pick it up. The experience was Great, and if it were feasible to do so, I would certainly continue to have my truck serviced here, & purchase my next one also.

I've had great experiences every time I go to Metro Ford. The sales staff is awesome. If you're looking to purchase a vehicle, I recommend Garrett Gibson.I purchase a 2013 Ford Escape and I love it. Let him know that Stephanie Duncan sent you! Also, the service staff is terrific! Thank you everyone!

The Herndons have purchased 4 Taurus from Bob Allen. 88 wagon,90 SHO,99 SEL,and the "best of all" is our Blue Steel 2010 Limited. Our cousin wasn't getting the service 2015 SHO. We recommended B/A.He is very happy. Our experience with B/A and Mustang, has been outstanding. Walt and Billie P.S. Chico represents B/A quite well. "YOUR A GOOD BUNCH"

Got to the dealership at around 5 o'clock, it took awhile for someone to help me but once they did they got me right in and my oil was changed and tires rotated within 30 minutes. They got the car all washed and I drove out of there at 5:45. 2014 Ford Focus, 1/13/16

I WON'T GO ANYWHERE ELSE! JED WAS VERY EASY TO WORK WITH AND MADE THE PROCESS EASY

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

Yes, where do I start. Do I start with this being the best car buying experience I've ever had? That would be too obvious. But it would be the absolute honest truth. I think that everyone is so used to going to the dealership. Being there for 8 hours (you should get paid for being there you're there so long). Sales people trying to up-sell you on every little thing that you didn't ask for. Just an all around miserable experience. Then you go to carvana.com. You put in exactly what you're looking for. Exactly what you want to pay and presto you have a wonderful car. I believe it took me 45 minutes to do this entire transaction. From first going on the site and finding my 2016 Chervolet Equinox (maybe 15 minutes). To uploading my paperwork (5 minutes). To being approved (5 minutes). To having the car delivered, taking a test drive and signing the papers (20 minutes). It was the best transactions I've done since finding my husband. I've told everyone I know about this. We've watched videos of other people getting their cars. Too funny. Thank you Carvana for this wonderful experience. Can't wait to get my Husband a car now.

I was half way through a 13 hour drive when the transmission went out on our suburban. We landed at Van Chevrolet. I was met outside the service department by Kerry. I briefly told him what was going on with the vehicle and he jumped into action. Within 10 minutes Kerry and Jarrot had put in a phone call to enterprise to get us a rental car ASAP so we could get on the road. On top of that the rental place only had a tiny crossover available. Their only 4 door car available was due for an oil change. These guys went over and above and offered to change the oil for enterprise so we didn’t have to ride in a clown car. The trip we were on was a quick turn around trip for a funeral. We would be back through Kansas City in only two days. Jarrot and Kerry both agreed that the chances of our suburban being fixed by then were slim to none. We received a phone call from Jarrot the next day. He said they tried very hard but the transmission they received was the wrong one. At that point we were making plans for someone to drive back to KC sometime the following week to get the suburban. (5.5 hour drive from home). Two days after our transmission went out we were on our way home in the rental car. Our phone rings and it’s Jarrot!! He asked where we were. 150 miles out of Kansas City. Jarrot said perfect and for us to stop and eat lunch and our suburban would be ready when we came through!!! These guys never gave up. One road block after another! All this for somebody from out of town. Not a loyal customer. Not a big spender. Someone they’ll more than likely never see again. If this doesn’t convince you that Van Chevrolet is the real deal then nothing will. I’d recommend this place to any and everybody.

Buying a car here was one of the most comfortable car buying experiences I've ever had. My salesman Todd Wood was absolutely amazing. The finance manager didn't try to hustle on the warranty and made me feel very comfortable about my new car. Overall this is a great dealership and one that I will look to in the future and will recommend to any one I know looking for a new car.

Thanks for getting me in so fast and efficient, everyone was friendly! We've bought several cars with the maintenance program a plus! Thanks so much!!

I love coming to Gary Crossley for my maintenance program service. They got me right in and finished in a timely manner! Thanks so much!

Very friendly and courteous customer service. Quick service. The only reason I did not go with a '10' is I felt the unnecessary items were mentioned I needed to do. Rebalance my tires after only 10K miles? Alignment at the same time? Transmission fluid exchange at 72K miles? The service rep was not pushy just suggested.

If your looking for a good place tyo by a car go to victory ford at the legends and see Steve Blankenship. Answered all my questions honestly gave me what information to make the right decision for me. Great experience.

I could not believe how easy - and fast - buying a car could be. I decided a used car was for me, so I started looking online and at local dealerships. All I can say is that that experience was enough to put me off the whole process. Dealer add-ons. Limited or no warranty. ???What are you willing to pay???? Enough!!! I saw an ad online for Carvana, which I had never heard of, and thought ???what the heck.??? Such a great find! From the quick and easy search, to no haggle pricing, to easy payment (I was able to pay cash online, but they also offer financing), to a no-risk 7-day return policy AND an additional 100-day warranty on top of that! There was nothing to lose. It took only a few days for delivery - to my home! - and the paperwork was handled in about 5 minutes. They even had a notary show up! They handle the registration, too - no waiting in line at DMV. Bottom line: I love the car, I got it at a good price, and it could not have been easier. Actually, it???s scary how easy it was. I have to stop myself from looking more on he Carvana website, lol.

Long time customer. Once again my Service J.W. Williams was a "Great Help" in servicing My 2017 Lincoln MKC. Having a serious back issue, I called J.W. and explained that I had a concern with the battery and he got me in very quickly. Ran a diagnostic check and found that the battery was defective and not holding a charge. Replaced the battery and I was on my way. In addition, I would like to compliment the entire service department for the many years of outstanding service with all our vehicles. Can't remember all the names, but I would like to single out Mark Scott (service manager and the outstanding service cashiers Monique & Andria for being so helpful and "nice". (not sure if I spelled the names correctly)

Jake Giess was very patient. He answered all my questions and helped me with my special circumstances to find the vehicle right me and my budget. Never pressured me. Overall a great experience.

I took my used 2008 Ford Escape in for a check engine light. I want to say thank you for the gentleman who checked all of my fluids, tires, and alignment without me asking. I did not feel pressured to fix everything that he found....which was only my back tire was slightly out of alignment. I also want to say thank you to Joi who helped make my Great Escape great again! My car needed a tune up and she is as good as new! The comp cold water was nice too.