Used 2023 Ford Explorer for sale near Joliet, IL

Yesterday did an oil change. Angel was taking care of me, he was very positive and polite.

Quiet, comfortable and powerful car. I have the twin turbo that puts out 400 hp. General gas mileage is 19-20 city and 24-25 highway. The only thing that I would change on this vehicle is that I would like to be able to turn off some of the automatic operations on a semi-permanent basis.

The entire experience was easy-going. From initial contact with Justin in sales to the relaxing atmosphere of the dealership. Justin was friendly and helpful through the entire process. Would highly recommend Fair Oaks Lincoln. Ask for Just

This is the first explorer that I have owned in nearly 30 years. I am coming from a ram 1500. I am surprised how comfortable this explorer is I’m really enjoying the gas mileage between 21 to 23 in town. I have not taken a trip on the highway yet.

great, helpful, friendly ,knowledgeable staff. explained and answered all questions. followed up with a phone call ,and when I called them they called me right back.

Awesome sales guy. Very knowledgeable, patient and professional...understood our concerns regarding a reasonable note. Lucio Herrera understood the assignment!!! Very pleased with the sale and a huge thanks to Kevin from the finance department for getting us a lower interest rate 😁

Always excellent. Polite,helpful answer any questions

We had a great salesperson - Elliot S. and he was very helpful, and Al P. was great for the financial portion. Both worked hand in hand to make a great buying experience!

Great experience! Minimal hassle with price. The salesman was awesome! The vehicle I bought was in an excellent condition.

Michelle is the reason I service my car as she is always greets me with a smile and makes sure to tell The specials at Dunkin Donuts and I look forward to my service as she is friendly to all customers in waiting area! Kudos to Michelle keep up the good works!

Great vehicles! Great service! Highly recommend this dealership who’s looking for a hassle free buy and very transparent paper work! Thank you baha auto group!

Love the sales team very helpful and professional. They are great helping you with the right car and price that fit your need .

When I went to purchase a vehicle, they showed me what they had in the model & color I wanted. They had the largest selection of Lincoln Aviators which is why I went there.

Brian and Tom in Ford sales We’re both great to work with! On the other hand, the finance guy in the Kia building could use some schooling in the customer relations.

I had the BEST sales experience with my salesman Gerald Griffin. Highly recommend Gerald Griffin & Frank Alamari in finance at Ed Napleton Honda to who anyone who is looking for a new or used car.

Dealt with this CarMax dealer over the phone and email. Tried to negotiate a price based on other dealers in the area for the same vehicle and was told that the price listed was the price you pay!

When people complaining about the car buying process this wasn?t one of them they were great!!!

After my 2023 Lightning (purchased from Fair Oaks) was totaled in an accident, I sent requests to 5 local dealers for bids on last and final price on 8 trucks. I wanted to be able to walk in, write a check (100% cash sale, no trade) for the bid price, no negotiations or up selling. If would happen, I was going to walk out. Fair Oaks was the only dealer that respected my request, others either got into process to ask for me to come in for price, tried calling etc. I was glad they did as I was extremely satisfied with experience with prior purchase. Abraham took lead and completed the task, I walked in, took the truck for a spin around the block and he had all the paperwork to sign off accepting the offer. Terrence in finance (who I worked with on prior purchase) was able to transfer my extended warranty over, no up selling, presented all paperwork to sign, I wrote the check and out the door.

I needed a Ford dealership to take care of a couple of recall notices on a 2023 Bronco I purchased used from a non Ford dealership a year ago. I had received a brochure from Hawk Ford in St.Charles, Illinois, and decided to give them a try. To make a long story short, customer service arranged for a pickup of my vehicle at my home the very next day as well as a more than reasonable time frame for the repair, and then delivered my vehicle back to my home about a half hour ahead of the originally scheduled time frame. Because of the fact that I needed recall repair work, there was no charge for either the pickup and delivery, or the actual repairs.The courtesy and customer service extended to me actually left.me speechless. All I have left to say is, I now have a Ford dealership I can rely on. Thanks again Hawk Ford.

Quick and East to get my car in for the recall issue. The time it took was a lot less than what they thought it would be, plus they washed my car. Nice Job!!!